unable to uninstall zoom

Hello Kim,

Can you try these steps and see if that helps ? You can try doing the CleanZoom step as well.

https://support.zoom.us/hc/en-us/articles/201362983-Uninstalling-and-reinstalling-the-Zoom-application

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

I also tried both these steps.  When I selected Zoom on the Control panel I couldn't uninstall and I got the message, "The feature you are trying to use is on a network resource that is unavailable."  It then invites me to try an alternative path to find ZoomInstallerFull.msi.  I cannot find such a path.

CleanZoom flashed up and then disappeared before I could do anything else.

Have also tried to install Zoom in the hope it replaces the version I installed in 2020.  Zoom seems to think I also installed it in 2023, which is not correct.

Am now at my wits end. Any other ideas?  Is there a help desk?

I am having the exact same issue described above.  I attempted to log in to my Zoom account but cannot.  When I attempt to log in, I get a message which says "Your app version needs to be 5.14.5 or higher to sign in. Please contact your IT team to update your app."  I am on version 5.12.9.  I attempted to uninstall Zoom and reinstall, and it asks me to locate the Zoom Installer file with a .msi file extension.   I select the folder location that contains that file, and I get an error message which says "The file 'ZoomInstallerFull.msi is not a valid installation package for the product Zoom(32bit).  Try to find the installation package 'ZoomInstallerFull.msi' in a folder from which you can install Zoom(32bit)."

I have also attempted to run CleanZoom with no success.  I get the same issue. 

I recently cancelled my paid subscription to Zoom after paying for a subscription for over three years.  And of course the one time in three years that I need support, I can no longer get any support after paying hundreds of dollars for a subscription for multiple years.  Very frustrating.   Can someone from Zoom please resolve this?????

I had the same issue. Resolved following those steps:

1. Download the msi matching the version you want to uninstall
   (mine was 5.11.6602 - https://zoom.us/client/5.11.1.6602/ZoomInstallerFull.msi)
2. Rename "ZoomInstallerFull.msi" to "temp.msi"
3. Contol panel -> remove zoom. When prompted select temp.msi file you just renamed