Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
What's New at Zoom? Join our upcoming webinar to get you a first-hand look into some of our exciting new product and feature releases.Register Now
I agree! I've had the exact same problem. Somehow, I’ve reduced a 1hr 50-minute recording to 3 minutes. And even these 3 minutes aren’t playing properly – it plays for half a second and then freezes.
I’m wondering if there is a way to access the original recording somehow. Unfortunately, I didn’t download it so all I can work with is what’s saved to the cloud. Like others have experienced, the recovery option doesn't seem to appear for me. Perhaps a bug?
I've sent a service request to ask for help so my fingers are crossed that I'll be able to get assistance with recovering the original file!
I think I figured it out!
1. Click the scissor to "trim"
2. Click in the gray box to "add a new section"
3. Then, use your mouse to expand that section. Like, stretch it out left or right.
4. The blue part will be the viewable part of your video.
But then, you do have to WAIT for the trimming to be done to send the video out to your peeps.
Actually I was able to restore my trimmed video. After the trimming is complete (for my 47 minute video it took over an hour) when I clicked on the recording there was a message underneath that said "This video has been trimmed. You can restore the previous version for until xx/xx/xx" And if you click on the work RESTORE it restores the original.
Some notes on the new changes to trim recording changes can be found here:
Some updated instructions can be found here:
If you want to give specific feedback, you can do that here:
Or if you have a particular roadblock, and if you have a Paid account, you can always contact Support here:
You can also check out some other Community discussions about Trimming here:
Hope this helps.