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Newcomer
sararequena
Newcomer
May 8, 2023
Question

screen sharing problem

  • May 8, 2023
  • 5 replies
  • 9 views

When I'm in a meeting and try to share the screen in full format, it pauses and turns orange instead of green. How can I fix the error?

    5 replies

    Ray_Harwood
    Community Super Champion | Customer
    Ray_Harwood
    Community Super Champion | Customer
    May 10, 2023

    Welcome to the Zoom Community, @sararequena 

     

    The message indicates that Screen Sharing is Paused.  The contents of the orange box you see is just a mini-view of what you are sharing.  You should see the green arrow Resume Share button which will take your screen share "Live" again:

    I'm not sure why your screen share went into "Pause" mode - probably an accidental click.  But if it happens again, click the Resume Share button and you'll be fine.

      E
      Newcomer
      Edcclub71
      Newcomer
      May 22, 2023

      Ray, I tried to hit the second green arrow as you suggested and it didn't do anything. Surprised that Zoom has not addressed this. Major issue.

       

      Ray_Harwood
      Community Super Champion | Customer
      Ray_Harwood
      Community Super Champion | Customer
      May 22, 2023

      Hi, @Edcclub71 

       

      Can you provide more info about your configuration?

      •  Machine type model
      •  Operating system and Version
      •  Zoom app version
      •  Type of Zoom account - Basic, Pro, Business, etc. 

      Screen shots would help:

      • Just before hitting the first green button (Share)
      • Just before hitting the second green button (Resume)
      • Any error messages out other indications after hitting Resume

      Thanks. 

      E
      Newcomer
      Edcclub71
      Newcomer
      May 23, 2023
      I’m part of the LTD licensed group. 
      No error messages at all. 
      The trouble only began after the most recent iOS update in my IMac, Ventura 13.4
      Screen shots identical to many posted in the Community posts. 
      All screenshots before hitting Share AND Resume (after the yellow “Paused”) are identical to those posted by others. 
      Hitting the Resume button does nothing. 

       

      E
      Newcomer
      Edcclub71
      Newcomer
      May 23, 2023
      Screenshot-2023-05-23-at-3-43-10-PM.png,Screenshot-2023-05-23-at-3-40-42-PM.png
      E
      Newcomer
      Edcclub71
      Newcomer
      May 23, 2023

      The problem only seems to happen when I try to go full screen from a YouTube video I'm trying to share, using the little full screen icon at the lower right of the YouTube window. Up to that point, all is fine.

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