screen share causing freezes | Community
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E
Newcomer
ELW
Newcomer
August 25, 2021
Question

screen share causing freezes

  • August 25, 2021
  • 7 replies
  • 36 views

I've developed a recent issue when I attempt to screen share: my zoom interface freezes while screen sharing or as soon as I stop screen sharing (people on the other end can still hear me, but I can't click on the interface or write in chat, and the interface often looks distorted). The only way to resolve the issue is to use my task manager to quit out of zoom then to go back to the meeting (which I am hosting) to re-enter. This is a big problem, because I am using zoom to instruct college students.

 

I have been using this computer with zoom for over a year, and this is a new issue, so I don't think it's because my hardware is insufficient.

 

My computer is using the windows 10 home edition 64 bit OS. My processor is an Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz 3.70 GHz, and my video card is an NVIDIA GeForce 1070Ti. My ISP is Xfinity with over 450 Mbps download speed and 12 Mbps upload speed.

    7 replies

    C
    Community Champion | Employee
    Creola
    Community Champion | Employee
    August 25, 2021

    Hi @ELW ,

     

    Did you check to see if there is any updates pending on your Windows computer? Is there any other applications that might be consuming a lot resources while you are running Zoom? Is the Zoom application up to date? You might benefit from this article by removing entirely the Zoom application by using the cleanzoom.exe file https://support.zoom.us/hc/en-us/articles/360062306851-Troubleshooting-screen-flicker-when-sharing-a-screen then reinstall it from www.zoom.us/download.

     

    Thank you,

      E
      Newcomer
      ELWAuthor
      Newcomer
      August 25, 2021

      Thanks for the reply. Everything should be up to date on my computer at the moment. I will certainly try to reinstall the zoom application. The issue I have been having isn't flickering, though, it's a complete freeze of the zoom interface. I can still hear people and they can hear me, but nothing on the interface works when I click on it.

       

      One thing I have tried to do is modify the video rendering as outlined below in the screen shot, but when I click my portrait on my zoom client, I don't get the settings option coming up. My name and "sign out" are the only things linked there. There is a settings link to click to the left of my screen, but that doesn't take me anyplace where there is a video tab, just to a long list of boxes to check to scroll through (nothing there to alter the video settings I can find).

       

       

        E
        Newcomer
        ELWAuthor
        Newcomer
        November 14, 2021

        I did finally figure out how to fix it, at least for now. I had to uninstall zoom and reinstall it. This gave me access to the settings I needed below my portrait. Maybe zoom needed to update but couldn't for some reason, or a file was corrupted?

         

        Hoping it continues to work better.

          B
          Newcomer
          bigblueapple
          Newcomer
          August 26, 2021

          Check out https://support.zoom.us/hc/en-us/articles/201512326-Troubleshooting-log-for-Windows and see if there's any crash files generated.

          C
          Newcomer
          CatLark
          Newcomer
          February 2, 2022

           having the exact same issue, but intermittently. It seems to happen most often towards the end of the day if I have had 2-3 zoom meetings. then when i share screen - I freeze, they can still hear me, but I am locked out of the controls. But for me - I was NOT able to access event the task bar and end the Zoom process, I had to use the power button to hard reboot my computer.  Most often the other people see just a black box. Luckily I had assigned a co-host, they were able to kick me out of screen sharing and keep the zoom meeting going while I rebooted

            B
            Newcomer
            BartB
            Newcomer
            February 16, 2022

            Same here, but even when someone else is sharing screen. Whole system freezes, I can hear the voice of other people, but:

            - the screen is frozen

            - ctrl-alt-delete does not work

            - laptop does not sleep/ hibernate when close the lid

            - the only way out is hard-reset via power button

             

            It happened twice in a row within 10 minutes. No camera (neither external nor internal), and same accessories as for the past 9 months (mouse and keyboard) - so it is very unlikely to be their fault.

             

            It does not happen with any other program - only zoom

              B
              Newcomer
              bigblueapple
              Newcomer
              February 16, 2022

              Try upgrading your display driver if possible.

              C
              Newcomer
              CatLark
              Newcomer
              February 2, 2022

              One trick I have learned - if you have another partner, or student you can trust, you can asign someone as a co-host and they can stop your screen sharing, and kee the meeting going while you jump out of zoom - just an idea

               

               

              E
              Newcomer
              ELWAuthor
              Newcomer
              February 16, 2022

              Oh, I made sure my display driver was to date and all that. Didn't help until I replaced my web cam. That seems to have done the trick, thankfully. The constant freezing was very disruptive!

                B
                Newcomer
                bigblueapple
                Newcomer
                February 16, 2022

                System freezes are normally related to device drivers like camera, display, audio devices etc.

                L
                Newcomer
                Lapetiteprof318
                Newcomer
                April 5, 2025

                I bought a new Surface laptop and 5G T-Mobile, and I still have freezing issues when I screen share on Zoom. Any ideas about that? I'm going to try reinstalling Zoom, now. 

                B
                Newcomer
                bigblueapple
                Newcomer
                April 8, 2025

                Did it happen occasionally?

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