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recording has audio but no video


I recorded a meeting last night that I need for my grad program.  I can hear the audio but there is no video.  What did I do wrong and is there anyway to recover the video?  This was my first time trying to record.


Community Champion | Zoom Employee
Community Champion | Zoom Employee

My name is Brandon. Thanks for joining the Zoom Community! Unfortunately, there is no way to recover the video once a meeting has been recorded. Still, if you view this support article, Recording Layouts, you can ensure that your next recording will have all the proper layouts needed for your session. 

If this response was helpful for you, please do not forget to click on the accepted solutions button!


If you are using a windows pc, try checking your documents folder, then look for the zoom folder there.  Open it and you should see the audio file and also the video file.