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recording has audio but no video

divaErikaDenise
Listener

I recorded a meeting last night that I need for my grad program.  I can hear the audio but there is no video.  What did I do wrong and is there anyway to recover the video?  This was my first time trying to record.

5 REPLIES 5

YaBoiB
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hello,
My name is Brandon. Thanks for joining the Zoom Community! Unfortunately, there is no way to recover the video once a meeting has been recorded. Still, if you view this support article, Recording Layouts, you can ensure that your next recording will have all the proper layouts needed for your session. 


Brandon (he/him/his)
Zoom Community Champion
Have you heard of Zoom AI Companion?

sweetytoo
Listener

If you are using a windows pc, try checking your documents folder, then look for the zoom folder there.  Open it and you should see the audio file and also the video file.

Thanks bro...I benefited from your message

Thank you

willjoe2442
Participant

What to do if Zoom recording didn t save?
In the navigation menu, click Recordings. At the top right, you will see a Trash icon if there are any cloud recordings in the trash. Click the icon to see any deleted cloud recordings. Click Recover on the right to retrieve the recording

 

Regards,

Diana