"Share Sound" option is grayed out when sharing screen. | Community
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MMHAUS
Newcomer
August 25, 2022
Solved

"Share Sound" option is grayed out when sharing screen.

  • August 25, 2022
  • 4 replies
  • 1 view

I am no longer able to share my sound if I attempt to share a screen.  The checkbox option to "share sound" is simply grayed out and unavailable.  As is the option to "Optimize Video" as well.  It is happening on three of my machines that are all on the same version 

Mac - 5.11.9 (10046)

 

Monterey OS 12.1

      Best answer by Bri

      Hi @MMHAUS ! Do you happen to know if the option to share multiple screens simultaneously is enabled? This could prevent your ability to share sound and optimize video.

      4 replies

      Bri
      Community Manager
      BriAnswer
      Community Manager
      August 29, 2022

      Hi @MMHAUS ! Do you happen to know if the option to share multiple screens simultaneously is enabled? This could prevent your ability to share sound and optimize video.

        J
        Newcomer
        jenmcclain
        Newcomer
        November 14, 2023

        I am having this same issue, but I don't have this option above enabled.  Is there any other things for me to check?

        Ray_Harwood
        Community Super Champion | Customer
        Ray_Harwood
        Community Super Champion | Customer
        September 16, 2022

        Wow... thanks @Bri!!

         

        I've been having this issue for a few weeks. As you probably know, I play around with my settings a lot.  Today I was putting together a demo for a new client, and wanted to record a "play video" in a Webinar with both Standard and Shared Screen views set for attendees.  No sound again!  (It hadn't really bothered me enough to investigate the last week or so.)

         

        So I found this this post with your reply, and checked my settings:

        Changed to "One participant at a time" and now it works.  I decided to test whether this can be done during a webinar....

         

        Big note for anyone finding this solution during a live webinar:  You have to "End Webinar for All" and restart the Webinar for this to take effect!  (Note: if you Leave the webinar and there is nobody to assign as Host, your webinar will end.)  I tried assigning someone else as Host, exiting the webinar, then rejoining the webinar, and still had the issue.  You can immediately restart the webinar... but the new setting won't take effect until that occurs.

         

        So TEST THIS BEFORE YOUR WEBINAR (like I'm doing today)!

          Bri
          Community Manager
          Bri
          Community Manager
          September 16, 2022

          Yay!! I'm happy you found it helpful @Ray_Harwood 😎🔥

          C
          Newcomer
          charliet
          Newcomer
          February 19, 2025

          I'm a long-time Zoom user and having the same issue for the first time - this is obviously something Zoom needs to fix because I have always enabled multiple presenters to share and it's never been an issue before. My presenters share one after the other and we need sound on their videos.

          Can you please look into it @Bri 

            Ray_Harwood
            Community Super Champion | Customer
            Ray_Harwood
            Community Super Champion | Customer
            February 20, 2025

            Hey, @charliet.

             

             It would help us help you if you provided some details of your configuration:

            • Operating system:  Windows, Mac, iOS, Android, Linux, Web App, and what version
            • Device type: desktop, laptop, tablet, phone
            •  What version of Zoom is installed

            Also, check out this Zoom Support article, especially the Prerequisites section:

            https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060596 

            S
            Newcomer
            Swisher
            Newcomer
            May 14, 2025

            I see multiple requests to resolve this issue, but the resolution is to eliminate the ability for multiple users to share screen - which is something I need.  Can someone explain what changes in a webinar that grays out the 'share sound' check box?  How can I maintain the ability to share sound AND also allow multiple users to share screen?

            Using an iMac, OS 15.3.1

            Zoom Version 6.4.6

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