You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.Learn more about our hybrid event experience
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
Host hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Flexible subscription plans for hardware
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.Download Center
Download hi-res images and animations to elevate your next Zoom meeting.Browse Backgrounds
2021-09-07 06:02 PM
Hi, I run fitness classes through zoom and just this week no one has been able to hear my background music during the sessions. I DONT WANT to supress background noise. Is there a way to do that? I have been using zoom for 2 years and only this week I have encountered problems. I downloaded the latest update this week which I thought was the problem but when I downloaded the previous version which I knew used to work - it doesnt work now. Please help technical support.
2021-09-07 06:27 PM
You can Share content and choose audio-only.
Go to the Share Screen option, but then choose audio-only and choose High Quality or Stereo.
Hope this helps.
2022-04-02 04:32 AM
Hi Rupert. I am experiencing the same sound issue. Our nonprofit has a weekly exercise class for seniors. We have experienced sound problems the past two weeks with participants hearing the music we play. We are using Apple Mac Book Air and have the Iphone I13 next to the computer to play music. We have been doing this for 2 years and had a problem the past two weeks. What is going on? We are not sharing the screen. We cannot use audio only. I've looked through this support area and see others are experiencing the same issue. PLEASE HELP!
2022-04-26 03:09 PM
I'm having the same issues. I've been teaching online fitness classes through Zoom since the pandemic and recently people are having a hard time hearing me. I recorded a few of my recent classes and the sound is very low and drops out often. I use the Alesis Multimix 4 to connect the audio to Zoom. The microphone and music played through my iPhone are on separate channels.
2022-06-23 12:48 PM
Same issues using a Bluetooth speaker that is connected to my phone. Have lead fitness classes for a couple years and am just now experiencing these problems. Does someone have a tweak to settings that can fix this ASAP Please
2022-08-12 05:41 AM
I don't have the Audio Only option. Can you please help? I've been having the same problem, and it is really challenging for our participants!
2022-11-02 05:07 PM
Audio only is in the advanced share. But that is not working for me now either.
2022-08-22 11:53 AM
HI I am using Zoom through Windows laptop for my yoga classes and I am playing the background music using Share Point. It works fine until I plug my wireless microphone headset into my laptop (I tried both the input jack and the USB) then I cannot hear the music anymore. Is it because it is a PC windows and it would work on a Mac. Can you help. Thank you!
2022-11-11 11:34 AM
It is not working on my Mac with a external microphone either.
2022-11-02 05:06 PM
This does not help. I have been doing this all along and suddenly this week it just stopped working.
2022-07-18 09:17 AM
I'm having the exact same problem. I also teach a fitness class to seniors, have been using Zoom since March 2020 with no issues. Now no one can hear the music I'm playing.
Please help us!
2022-08-12 05:42 AM
I thought this was just me!! Please help us get this fixed!
2022-10-06 11:09 AM
I just finished working with Zoom tech support and this is what worked for me. It took me about 3 months to solve the issue. So be patient and keep trying.
Audio Settings -> Suppress Background Noise -> Low
Audio Settings -> Advanced -> Single Processing by Wondows.... -> Off
Control Panel -> Hardware and Sound -> Sound -> right click the microphone -> Properties -> Advanced tab -> near the bottom, ensure that "Enable audio enhancements" is NOT checked; click Apply or OK.
2022-10-11 01:27 PM
Thank you so much!! I don't have the option to enable audio enhancements or turn them off 🤔
2022-11-11 11:33 AM
These instructions are for Windows. Anyone have instructions for a Mac? After many back and forth support emails with Zoom, where they were giving me instructions that were pure works of fiction (downloading files that don't open on a Mac, sending them reports that do not exist in the application, etc) they finally made an appointment to talk to a real live person - only the real live person never showed up. Beyond frustrated!
2023-03-24 06:45 AM
Excellent, many thanks, it solved my problem, at least for the time being. Many thanks!
2023-02-13 11:32 AM
I have the same problem. I have a MacBook and when I use my earbuds with the bluetooth and share a playlist for my class it starts out okay and then it stops working. My students can't hear me and the sound says I'm on internal speakers while my bluebooth is on my earbuds. Did you ever get some help??
2023-02-13 11:40 AM
I finally reverted back to an earlier version of Zoom and everything worked the way it used to, except now I can't play music through Spotify or YouTube.
2023-03-20 11:41 AM
Hi i teach fitness zoom classes and my participants cannot hear my music please HELP as they used to hear it before?