odd shapes in virtual background

Forum|Forum|4 years ago
December 3, 2021
7 replies
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I'm in my meeting - my admin has downloaded our required virtual backgrounds. I have used this for several months with no issues. Today, there is a shape box in my virtual background/camera that is a box, rectangle or heart as options - and what it does is has the background (literally in the background) but the shape without the background and you can still see my room background.

K

KAMF

Newcomer

I am very keen for the answer to this as well. Mine has been like this for several weeks and I can't seem to find the answer...

F

Fantasty

Newcomer

I had the same issue for several weeks... It happens when I join a meeting with browser.

Bort

Employee

So, since you are connecting to the meeting with the web client, it doesn't have the same functionality as the full desktop client, and because of that, it cannot achieve the same virtual background as the desktop client. For the web client, we have a virtual mask, which functions similar to the virtual background, but obscures everything outside of a shape, rather than everything around your head, as this is much easier for web browsers to handle. We're looking into more complex virtual background options for the web client.

You can download the full desktop Zoom client here: https://zoom.us/download

lizzyafton

Newcomer

It's upsetting that theres now a shape in the backgrounds. It doesn't help the lagging. It's also making a lot of people upset about that theres a shape thingy in the backgrounds now. Tbh I am upset about this too.