my profile photo does not show up when I join a zoom meeting | Community
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H
Newcomer
homeira7
Newcomer
August 30, 2021
Question

my profile photo does not show up when I join a zoom meeting

  • August 30, 2021
  • 9 replies
  • 3 views

my profile photo does not show up when i join a zoom meeting

      9 replies

      R
      Community Manager
      rn-zm
      Community Manager
      August 30, 2021

      Hey @homeira7, either the Host or you may have this setting enabled.. double-check the setting, “Hide participant profile pictures in a meeting”. Located in the Zoom Web Portal, Settings ➡️ Meeting  ➡️ under “In Meeting (Basic)”, and disable Hide participant profile pictures in a meeting. Let me know if this helps! If so, don't forget to Accept as Solution! Thanks! 

        V
        Newcomer
        VAP
        Newcomer
        December 2, 2021

        My profile photo stopped showing since the latest update.  Hide participant profile was already disabled.  I don't see a way to get the photo to show.  It still shows up in my profile.

         

          D
          Newcomer
          deboarahbeck
          Newcomer
          February 27, 2022

          This is also my exact problem!

            E
            Newcomer
            emilyhopkins
            Newcomer
            September 2, 2021

            Thanks, I changed this sstting and hope it will work in my next meeting.

              OneDave
              Newcomer
              OneDave
              Newcomer
              September 20, 2021

              I checked the setting RN suggested and found that it is not set for me.

               

              I usually get into a meeting by clicking on a zoom link in the invitation email I get.  I've noticed that some participants have a photo that shows when they have their video set to off.  However, other participants just see a blank box with my name in it when my video is off.  I wonder how to get a static photo?  My web-based zoom account has a profile picture set up, which I see when I sign in and look at my profile, but it does not show up in the above scenario.

              Thanks!

              Dave

                Bort
                Employee
                Bort
                Employee
                September 20, 2021

                Now that you've confirmed you have a profile picture set, you need to make sure you are signed-in on the desktop client. Open the Zoom app,  click the sign-in option, then use your same login info as the website. 

                If you're already logged in, sign out of the desktop app and then back in. That will force the app to since your profile info and download that picture. 

                  OneDave
                  Newcomer
                  OneDave
                  Newcomer
                  September 20, 2021

                  Thank you. I'll try that when I meet next.  Appreciated

                  D
                  Newcomer
                  deboarahbeck
                  Newcomer
                  February 27, 2022

                  My  photo has also stopped showing up  without my changing anything after working  perfectly.

                    G
                    Newcomer
                    GeorgeLast551
                    Newcomer
                    April 12, 2022

                    1.  Open Zoom

                    2.  SIGN IN TO ZOOM

                    3.  Join a meeting only after signing in to Zoom

                     

                    T
                    Newcomer
                    TheaStephens
                    Newcomer
                    April 19, 2022

                    But that's kind of a pain - I'm in so many zoom mtgs each week! How would I simultaneously sign in to my zoom account for each one and then click the link in the email from the host?

                      T
                      Newcomer
                      thuang
                      Newcomer
                      July 13, 2022

                      Hi, I have uploaded profile pictures to all of the employees of my company but when I try to invite them while already in a meeting, most of the employees are missing their profile picture(shown in the attached photo). I have verified that they have the setting of “Hide participant profile pictures in a meeting” disabled and one user in particular keeps on losing their profile picture even though I have uploaded it multiple times.  I have signed out and signed back in but they are still missing their photo. Is there any way for me to fix this? 

                       

                      M
                      Newcomer
                      Mbb1
                      Newcomer
                      November 1, 2022

                      Hi Thuang, You had messaged me awhile ago when I said mine was fixed. I now find that it only works sometimes. It does work when  I log into Zoom and click on the link from my account but if I am not the host, that doesn't work. I sure wish this could be fixed as it seems like many ppl have this issue. Good luck.

                        4
                        Newcomer
                        4Joanne2
                        Newcomer
                        May 14, 2023

                        that's correct, what do i do to add my profile photo?

                        4
                        Newcomer
                        4Joanne2
                        Newcomer
                        May 14, 2023

                        you're not solving my problem, you're just confusing the issue.

                          W
                          Newcomer
                          willjoe2442
                          Newcomer
                          May 15, 2023

                          If your profile picture does not appear, you may need to add a profile picture to your Zoom account. When you add a profile picture for Zoom through the web portal, any changes made will reflect across devices where your Zoom account is signed in. If changes aren't reflected, you may need to sign out and sign back in.

                           

                          Regards,

                          Diana

                            R
                            Newcomer
                            rachelrootbeer
                            Newcomer
                            June 30, 2023

                            I didn't have a photo, so I added one in my profile settings. Then I had a static photo when I joined in Zoom meetings via an email link. Now, for a few weeks, I do not have a photo again even though my settings have not changed. It's the same meeting host I have consistently so I would say that's not the issue. Especially since other attendees have static photos. I do join in from a two different computers but its always my account. It would be really nice to have a photo!

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