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mp4.tmp file saved locally will not open

alena-t
Listener

Hey team, 

I went to open a locally recorded meeting and it is showing as a mp4.tmp file. Not a conversion issue. 

The audio is fine. 

Any ideas? 

Thanks

1 ACCEPTED SOLUTION

crchan123
Zoom Moderator
Zoom Moderator

Hi @alena-t! I know it has been a while since you initially posted, but I want to make sure you receive assistance. Are you still having this issue? If so, I'd love to help you get it resolved.

View solution in original post

6 REPLIES 6

crchan123
Zoom Moderator
Zoom Moderator

Hi @alena-t! I know it has been a while since you initially posted, but I want to make sure you receive assistance. Are you still having this issue? If so, I'd love to help you get it resolved.

Can you help me resolve it? i have the same problem. 

alena-t
Listener

Thank you but no unfortunately this was never resolved.... 

crchan123
Zoom Moderator
Zoom Moderator

Do you see any options to convert the file? 

i have the same problem. 

MARK22
Listener

Any workaround with this? i have the same mp4.tmp file that can't opened and cant be converted too.