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Hoping someone can assist me or give me any suggestions. We are using Zoom Pro for business. I added/sent an invite to a new employee, via email, to access a licensed account. The Zoom invite does not show up in her email. I've tried to delete the user and re-send. I also tried to forget my password and I received an email that states Zoom is unable to assist. Our IT department said there's something wrong on Zoom's end. I do have a support ticket opened.
Thank you for replying and suggesting this article. However, it did not provide me with any help. We also received a reply for the ticket that we opened. It says Zoom is unable to respond to your open ticket at this time. I don't understand what we are supposed to do. Is no one at Zoom able to assist me? Is this employee simply unable to use Zoom?