Showing results for 
Search instead for 
Did you mean: 

internet connection crashes after few minutes of zoom meeting windows 10


I'm using a laptop ACER 5750G recently updated to Windows 10.  A few minutes or even only seconds after having started a Zoom-Meeting, the meeting interrupts and the internet connection (ethernet and wifi) does not work any more. I can use internet only after rebooting the laptop.

With Windows 7 I did not have this problem on my computer.

What I already tried: disinstall and reinstall Zoom latest version. Did make any difference.


Can you help me with this problem?


Zoom Moderator
Zoom Moderator

Hi @dgdelrosario23 if your computer is completely disconnecting from Wifi rather than just Zoom specifically,  I don't believe this would be a Zoom issue. Suggest trying to Update Windows and updating your Zoom client.


A couple of questions though:

  • Does this happen randomly with other wifi-capable applications?
  • Does your computer randomly disconnect the wifi without Zoom open or starting Zoom meetings? If so, maybe look into this Microsoft Forum on Random Wifi Disconnects

Leverage cool features and how to's from the Community Center. If my reply helped, don't forget to click the accept as solution button! ⤵️

Hi, I have the same issue, this only occurs when a Zoom meeting is initiated otherwise the computer will run fine. I have even reset Windows 10 and the issue still persists.

A lot of user (including me) have this issue:

Only happens on Ethernet, only happens with zoom, i'm using an ethernet card part of a Lenovo hub in a thunderbolt port. Any idea?


Hi! I resolved by using wi-fi connection rather than LAN cable. I have no idea what's the real problem behind...