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internet connection crashes after few minutes of zoom meeting windows 10

betulla
Listener

‎2022-02-07 01:10 AM

Hi!
I'm using a laptop ACER 5750G recently updated to Windows 10.  A few minutes or even only seconds after having started a Zoom-Meeting, the meeting interrupts and the internet connection (ethernet and wifi) does not work any more. I can use internet only after rebooting the laptop.

With Windows 7 I did not have this problem on my computer.

What I already tried: disinstall and reinstall Zoom latest version. Did make any difference.

 

Can you help me with this problem?

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1 REPLY 1

RN
Zoom Moderator

‎2022-06-02 11:48 AM - edited ‎2022-06-02 11:53 AM

Hi @dgdelrosario23 if your computer is completely disconnecting from Wifi rather than just Zoom specifically,  I don't believe this would be a Zoom issue. Suggest trying to Update Windows and updating your Zoom client.

 

A couple of questions though:

  • Does this happen randomly with other wifi-capable applications?
  • Does your computer randomly disconnect the wifi without Zoom open or starting Zoom meetings? If so, maybe look into this Microsoft Forum on Random Wifi Disconnects
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