image goes purple

[bronwenbowmer]

Hello,

My image goes purple when I'm in zoom meetings.  This happens randomly.  The camera on my pc if fine.  I've been told to contact zoom to ask if they can help me, but I don't have access to the chatbox.  Has anyone had this issue?

[Eliot]

hi bronwenbowmer,

this zoom support article may assist you in troubleshooting.  

Troubleshooting Zoom video crashes – Zoom Support

thanks,  eliot

[Monique_C]

@bronwenbowmer I am having this same issue. Did you ever get this resolved?

[PilateOn]

I'm having the same issue - the image of the host (me) goes purple during a recorded Zoom meeting.  It happened once before and I realized I had to upgrader my Zoom software/program, but I don't see that I need to upgrade right now.  Anyone know how to resolve this "turning purple" issue?

[cmungall]

Same for me. The main screen is purple, and the boxes for all other participants are purple

[cmungall]

Version: 5.16.6 (24664) (latest). macOS 12.6. Logging in out of zoom account, rejoining meeting, host closing meeting and restarting - none worked

[brrryant]

I was able to resolve this by force closing microsoft teams in activity monitor

[hughesc]

Purple tint appears upon review of video recording. Was not an issue earlier.