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CHM2023
Newcomer
January 25, 2023
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flashing alternate images

  • January 25, 2023
  • 7 replies
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When we are hosting a meeting at various times another's screen image will impose on top of the host or a series of almost like black and white movie images run along the top or bottom of the screen - it's very distracting

    Best answer by CHM2023

    I just had this reply from zoom: Haven't had chance to try it yet

    Regarding the issue, there has been an update regarding some fixes made in the most recent version of the Zoom application, as evidenced by the statement that an issue with video crashes due to high CPU usage is now resolved for version 5.13.5 (12053): https://support.zoom.us/hc/en-us/articles/201361953-Release-notes-for-Windows
     
    What I can suggest now is that you uninstall the Zoom application from your device and then reinstall the latest version of the Zoom application: Download Center
     
    For more information, visit: https://support.zoom.us/hc/en-us/articles/201362983-Uninstalling-and-reinstalling-the-Zoom-application
     
    If the problem persists, disable the video setting option "disable video de-noise" in the advanced video settings of the Zoom application (Preferences → Video → Advanced)

     

    7 replies

    W
    Newcomer
    WW_175blue
    Newcomer
    January 25, 2023

    I am having the same issue of the screen image will impose on top of the host or a series of almost like black and white movie images run along the top or bottom of the screen and it's very distracting and the host is turning off my video.  

    How can i stop it? 

    PLEASE ADVISE

     

     
    M
    Newcomer
    Megann
    Newcomer
    January 25, 2023

    I am having something similar, a participant of the meeting's video is flashing green, black, and you can see the video of other individuals in their video. It's incredibly distracting. This occurred last week and this week with no resolution at this time. Hoping someone may be able to point me in the right direction to help this participant! 

    C
    Newcomer
    CHM2023AuthorAnswer
    Newcomer
    January 25, 2023

    I just had this reply from zoom: Haven't had chance to try it yet

    Regarding the issue, there has been an update regarding some fixes made in the most recent version of the Zoom application, as evidenced by the statement that an issue with video crashes due to high CPU usage is now resolved for version 5.13.5 (12053): https://support.zoom.us/hc/en-us/articles/201361953-Release-notes-for-Windows
     
    What I can suggest now is that you uninstall the Zoom application from your device and then reinstall the latest version of the Zoom application: Download Center
     
    For more information, visit: https://support.zoom.us/hc/en-us/articles/201362983-Uninstalling-and-reinstalling-the-Zoom-application
     
    If the problem persists, disable the video setting option "disable video de-noise" in the advanced video settings of the Zoom application (Preferences → Video → Advanced)

     

      S
      Newcomer
      smln28
      Newcomer
      January 27, 2023

      Thank you so much for this helpful advice.  I was so relieved to see when I joined this community today that many other people have been having the same spooky, annoying, weird issues with Zoom video since the latest "upgrade"...  I have now uninstalled and reinstalled, and we will see what happens next time I am on a call!  Very grateful for this community of users, experts and collaborators! 

       

      C
      Newcomer
      CHM2023Author
      Newcomer
      January 26, 2023

      We tried this suggestion and so far everything looks good. We are doing a test this evening so will let you know if there's still a problem

       

      W
      Newcomer
      WW_175blue
      Newcomer
      January 26, 2023

      I followed the email instructions and so far its working fine, no wavering images    i did two meetings after the download.    

        G
        Newcomer
        GaryHarris
        Newcomer
        January 26, 2023

        I am having the same problem of my own image flashing and showing other people's images during meetings. My short term solution was just to turn off video. It soundsn like CHM2023's solutions would work for me, but I have already sent links to upcoming meetings. Removing and re-installing zoom on my computer would, therefore, be problematic. Is there a solution which doesn't require rescheduling meetings from scratch with two volunteer organizations? If not, staying with my photo image seems the less bad option.

        C
        Newcomer
        CHM2023Author
        Newcomer
        January 26, 2023

        We were in same position but it didn't affect the meetings we had scheduled as you just sign in after you reinstall and your meetings are still all there. We just had a meeting and no problems at all with flashing images very glad to say

          G
          Newcomer
          GaryHarris
          Newcomer
          January 27, 2023

          Yes. I re-installed and set up a test meeting, sending the link to my wife. My handsome visage no longer flickers in and out. My scheduled meetings and all settings are still intact. Many thanks to this community.

          D
          Newcomer
          Danielcarter127
          Newcomer
          September 20, 2025

          Hi, That definitely sounds distracting. This issue could be related to a video rendering glitch or a bandwidth/display conflict during screen sharing. I recommend trying the following steps: Ensure all participants are using the latest version of the meeting software. Ask everyone to close any unnecessary background apps during the meeting. Try switching between “Speaker” and “Gallery” view to see if it helps. If possible, test on a different device or network to isolate the issue. If the problem persists, capturing a short screen recording and sharing it with the support team might help them troubleshoot it better. Let me know if you’d like help reporting this.

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