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cell phone rings during zoom meeting and video disappears

jacquelinebucar
Listener

More than once, I am a participant in a zoom meeting and during the meeting my cell phone rings.  The video portion of zoom disappears to the generic zoom screen. I can hear the person speaking. I can see the little participants pinned   on the side but I can't get back to the main video. I tried "pinning" the speaker but the pin then disappears.  There  seems to be no way to get back to the main video. 

 

Do I have to sign out and sign back in??  Each time my cell phone rings this happens

3 REPLIES 3

Bri
Zoom Moderator
Zoom Moderator

Hi @jacquelinebucar! My apologies for the late response, but what device are you using? 


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?

ashearm
Listener

I have the same problem.

ashearm
Listener

I have the same problem. My laptop and phone are both Apple.