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tomereps
Newcomer
September 9, 2022
Question

Zoom taking up broadband / ram

  • September 9, 2022
  • 1 reply
  • 2 views

whenever I join a zoom meeting, it seems that zoom is using up all of my broadband or my ram and I'm unable to do anything else whilst on it. 

 

I'm on a pretty good system with 32gb of ram and my broadband is 200mpbs ( virgin media ) so there shouldn't be a problem. 

I was wondering if anyone else is experiencing the same issue and has any solutions.

 

thank you

    1 reply

    Ray_Harwood
    Community Super Champion | Customer
    Ray_Harwood
    Community Super Champion | Customer
    September 13, 2022

    Hey, @tomereps,

     

    It definitely sounds unusual, but there's not much in your description to troubleshoot.  Any chance you could provide some additional information to help us help you?

    • More description of your computer system:
      • Windows 10 or 11, or MacOS, Chrome, or Linux
      • Whatever info you have on the CPU (processor) and GPU (graphics card)
    • Do you have the Zoom client installed (desktop app) or accessing Zoom using a web browser?
    • Obviously Zoom "starts"... but then
      • Does it freeze up?
      • You can click buttons but nothing happens?
      • You're just unsure what to do next?

    If you can provide some details, I'll do what I can to get you going.

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