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Zoom no longer connecting to bluetooth headphone on android, but phone connects to bluetooth

KSYW
Listener

My bluetooth headset stopped connecting with Zoom in Dec 2023 (after working for multiple years).  The headset still connects to my phone and works with calls, just not in any zoom meetings.

 

I've uninstalled / re-installed the app, multiple times. 

Switch on/off my phone, restarted.

Cleared the Zoom app cache.

Checked microphone permissions.

Forcestopped the app and re-opened.

 

Feel like I've gone through all the motions, and still not getting anywhere.  

 

Please help.

thanks

1 ACCEPTED SOLUTION

SweetE
Listener

I had the same problem and upon going through a few forums, someone finally found the solution and it works. This is what you should do: add the "nearby devices" permission through the Zoom app settings.

View solution in original post

6 REPLIES 6

SweetE
Listener

I had the same problem and upon going through a few forums, someone finally found the solution and it works. This is what you should do: add the "nearby devices" permission through the Zoom app settings.

The settings to change are Not in the Zoom app. They are in the Phone Settings itself!. now i get why so hard to find as very confusing instructions given here.. Open Settings tab on your Phone.  It's the Gear ⚙️ icon. Then go to Apps, and click Zoom there... Then Permissions tab inside there.. so Phone Settings > Apps > Zoom > Permissions > add Nerby Devices. 

Once again this item to change is Not in the Zoom itself but on your Phone..

un millón de gracias!!!! llevo meses volviéndome loca con este tema! 😳

KSYW
Listener

Thank you so much for sharing  - it worked!🙌

Excellent, glad it worked 🙂

CarlaA
Zoom Moderator
Zoom Moderator

Hi @KSYW, I went ahead and marked @SweetE reply as an accepted solution since it solved your issue 🙂 

 

If you need further assistance, please let me know! 


Carla (she/her/hers)
Zoom Community Team
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