Maintenance is being performed on Zoom's support site on November 4 that may cause support impact. For more information, please click here.
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Bring fluid interactions to hybrid teams with Zoom Huddles
Remove the hassle of traditional scheduling with Zoom Scheduler
Innovative video solutions for every meeting space.
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
An omnichannel cloud solution optimized for video.
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
An open platform that allows developers to build Zoom apps and integrations.
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
The microphone on this Windows 10 laptop works, except when using Zoom. When using Zoom as soon as I enter a meeting it says "Failed to detect your microphone and speaker. Please make sure your devices are properly connected" ... HOWEVER, if I click on the "Test speaker and microphone" option, the speaker works perfectly fin and the microphone is recognised, albeit stutteringly !!! I find this very bizarre !!!
If you can suggest anything that may be causing this (all drivers are up to date, many, many options have been tried and tested), then please suggest it, but I suspect I need to uninstall and reinstall Zoom.
I have seen posts saying that by doing this I will NOT lose any data, but I've also seen that I should run CleanZoom but nowhere categorically states that CleanZoom will not delete my data !!!
Any help much appreciated ...
I have the very same issue. It has happened multiple times. Sometimes it resolves itself after a period of time. I have tried all the online remedies and nothing works. I have to think that many other people have the same problem but zoom does not provide a way to contact anyone at zoom other than a robot that directs you to sugggestions that don't work. Maybe they don't want the additional business they would get with better customer service?