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Zoom meetings randomly loses audio & video on Mac

VanshVisuals
Listener

I've a zoom setup on my Mac Studio (2022) running macOS Monterey on Apple M1 Ultra chip. I've external camera (Logitech Brio Pro Ultra HD Webcam) and microphone (audio technica ATR2500x), both connected to my Mac Studio using USB-C connections. 

 

During my zoom meetings, my audio & video suddenly drops and it comes back automatically after a few seconds. This is a serious issue and I've done everything that I can do to troubleshoot it but it continues to occur. My internet is a high speed (1GB) fixed line connected to my Mac Studio using an ethernet cable.  

 

Has anyone experienced this and any advice on resolutions?

3 REPLIES 3

Carolinejhp
Listener

Hi

Did you fix this problem. if so how? I am in this situation with Zoom meeting. I have tried everything. I am not a Techno person

My email is

***********

I would appreciate any help with this problem

 

sl4
Listener

Hello - Did you manage to solve this issue, I have the same camera, been using it for 2 years no issues until last week. I now have random drop outs on Zoom & Teams calls - very frustrating...

sl4
Listener

Hi all, this worked for me

 

1- Shut down your Mac.

2- Press and hold shift + Control + Option + Power for about 10 seconds

3- Turn on your Mac

 

I hope this helps