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Zoom link not appearing for some users for scheduled meetings

Sunnysarao
Listener

any idea why Zoom link not appearing for some users for scheduled meetings

 

when you click on schedule meeting in outlook, via zoom plugin in the body of the email there are details ,link to join the meeting, that is missing (not generated) for some users and body of email is blank

4 REPLIES 4

RN
Zoom Moderator
Zoom Moderator

Hey @Sunnysarao, can you try to reinstall/update the latest Zoom version? You may download the most updated Zoom app on this link: zoom.us/download.

 

Once done, uninstall/reinstall your Outlook Plugin/add-in. You can go to this link for the steps:https://support.zoom.us/hc/en-us/articles/115005223126-Zoom-for-Outlook-add-in-web-and-desktop-.

 

After attempting both let me know if this helped you repopulate those meeting details. 

 

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Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!

RN
Zoom Moderator
Zoom Moderator

Hi @Spfeiffer @Amy6 suggest attempting to do the following above within my reply and let me know if that helps. Thanks!

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Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!

Amy6
Listener

Was this resolved?  I have the same issue.  

Spfeiffer
Listener

I have the same issue..... and I do not have an IT department to help me.