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Zoom install on Windows 11 stuck at 95%

vancobuca
Listener

‎2023-08-25 01:07 PM

Attempted to install zoom (by simply clicking on a zoom meeting link), it's stuck at 95%. Let it sit for an hour, but still stuck.

Attempted the ZoomFullInstaller.exe, no effect.

 

Found a log file from the unsuccessful installation attempt: zopener_8a4800ea0a3f43f4bafd7706c1a4e7ee.log. My guess the problem is the "found path: ***NULL-POINTER-PLACEHOLDER***"

Windows 11 machine.

 

Full content of the log file

 

 

[7748:9004:2023-8-25 8:56:54.391] Main Start
[7748:9004:2023-8-25 8:56:54.392] Command line:"C:\Users\BASOARO\Downloads\Zoom_cm_fo42anktZ9vvrZo4_m-2C8Ooq6NJhWHKPj85hLsZcGQMAK7EXb9uSi@ZfidgU5d9nuGc0Y3_k012015818cea82ca_.exe"  Instance:0xDD0000 Show State:1
[7748:9004:2023-8-25 8:56:54.418] C:\
[7748:16060:2023-8-25 8:56:54.420] [process_requst] start, url:https://us02web.zoom.us/conf/launch
[7748:16060:2023-8-25 8:56:54.682] [req_state_read_status_code] zHttpQueryInfo complete, status:200
[7748:16060:2023-8-25 8:56:54.682] [req_state_read_status_code] zHttpQueryInfo complete, status:200 Error: 0
[7748:16060:2023-8-25 8:56:54.682] [read_response_content] API call zHttpQueryInfo failed, error: 12150
[7748:16060:2023-8-25 8:56:54.684] [log_response_content] Content length (1048576 as unknown):1048576 , Total read: 1673 , Error No: 0 , Status code: 200
[7748:16060:2023-8-25 8:56:54.684] [log_response_content] header:
[7748:16060:2023-8-25 8:56:54.684] HTTP/1.1 200 OK
Date: Fri, 25 Aug 2023 15:56:54 GMT
Content-Type: text/plain;charset=utf-8
Transfer-Encoding: chunked
Connection: keep-alive
x-zm-trackingid: v=2.0;clid=us02;rid=WEB_8ec562f09bb11d4662035ffcb37700a0
x-content-type-options: nosniff
content-security-policy: upgrade-insecure-requests; default-src https://*.zoom.us https://zoom.us blob: 'self'; img-src https: about: blob: data: 'self'; style-src https: safari-extension: chrome-extension: 'unsafe-inline' data: 'self'; font-src https: safari-extension: chrome-extension: blob: data: 'self'; connect-src * about: blob: data: 'self'; media-src * rtmp: blob: data: 'self'; frame-src https: ms-appx-web: zoommtg: zoomus: wvjbscheme: data: blob: 'self'; object-src 'none'; base-uri 'none';
x-frame-options: SAMEORIGIN
set-cookie: zm_aid=""; Domain=.zoom.us; Expires=Thu, 01-Jan-1970 00:00:10 GMT; Path=/; Secure; HttpOnly
x-zm-zoneid: VA2
strict-transport-security: max-age=31536000; includeSubDomains
x-xss-protection: 1; mode=block
referrer-policy: strict-origin-when-cross-origin
CF-Cache-Status: DYNAMIC
Set-Cookie: zm_haid=""; Domain=.zoom.us; Expires=Thu, 01-Jan-1970 00:00:10 GMT; Path=/; Secure; HttpOnly
Set-Cookie: zm_tmaid=""; Domain=.zoom.us; Expires=Thu, 01-Jan-1970 00:00:10 GMT; Path=/; Secure; HttpOnly
Set-Cookie: zm_htmaid=""; Domain=.zoom.us; Expires=Thu, 01-Jan-1970 00:00:10 GMT; Path=/; Secure; HttpOnly
Set-Cookie: cred=A43DFC5F38680EFFD8A622E68199F5A4; Path=/; Secure; HttpOnly
Set-Cookie: _zm_page_auth=us02_c_e9oFj-3PTOW89Mf1MYlMoA; Domain=.zoom.us; Path=/; Secure; HttpOnly
Set-Cookie: _zm_ssid=us02_c_Uc3_Ob_nRXCGxXsIUVp88Q; Domain=.zoom.us; Path=/; Secure; HttpOnly
Set-Cookie: _zm_ctaid=xSMWzM8GQZ2bIfDTUG1iXg.1692979014647.44155461e04efbc37c33c1241874ed04; Domain=.zoom.us; Expires=Fri, 25-Aug-2023 17:56:54 GMT; Path=/; Secure; HttpOnly
Set-Cookie: _zm_chtaid=922; Domain=.zoom.us; Expires=Fri, 25-Aug-2023 17:56:54 GMT; Path=/; Secure; HttpOnly
Set-Cookie: _zm_mtk_guid=f1af8331abc740c99c225dddf46c49d1; Domain=.zoom.us; Expires=Sun, 24-Aug-2025 15:56:54 GMT; Path=/; Secure
Set-Cookie: TS01f92dc5=014a0e9121d13ffe69e84161d51563a927da92cf6580571cfb5ea2bba73079c2a5ae7666a236a994abc139195f2e81ffec9c835a2d; Path=/; Secure; HttpOnly; SameSite=Strict;
Set-Cookie: TS018dd1ba=014a0e9121d13ffe69e84161d51563a927da92cf6580571cfb5ea2bba73079c2a5ae7666a236a994abc139195f2e81ffec9c835a2d; path=/; domain=.zoom.us
Set-Cookie: __cf_bm=dLbRV9HQnT.BFmaMAoQ.6cboGD0nF8cb6qa1IiU7vr0-1692979014-0-AQQUXnIVSK29xE0TLHRdQbnpgNOP5dnzd8s+PD8pwUXz5/8xZht8hyfhKrTLtX5H80MGpOuJMzRZE5EVOsOJXwI=; path=/; expires=Fri, 25-Aug-23 16:26:54 GMT; domain=.us02web.zoom.us; HttpOnly; Secure; SameSite=None
Server: cloudflare
CF-RAY: 7fc507191aad168c-SJC
alt-svc: h3=":443"; ma=86400


[7748:16060:2023-8-25 8:56:54.684] [process_requst] End for url:https://us02web.zoom.us/conf/launch, return code:200, Error:0, Response content size:1673
[7748:9004:2023-8-25 8:56:54.736] [client_has_installed_app] found path:
[7748:9004:2023-8-25 8:56:54.736]  ***NULL-POINTER-PLACEHOLDER***
[7748:9004:2023-8-25 8:56:54.736] [param_query_local_path] path is: C:\Users\BASOARO\AppData\Roaming\Zoom\ZoomDownload\ dir create response : 1 system error: 1008
[7748:9004:2023-8-25 8:56:54.737] [downloader_run] State:0
[7748:20804:2023-8-25 8:56:54.738] [process_requst] start, url:https://us02web.zoom.us/client/latest/Installer.exe?archType=x64
[7748:9004:2023-8-25 8:56:54.738] [client_has_installed_app] found path:
[7748:9004:2023-8-25 8:56:54.738]  ***NULL-POINTER-PLACEHOLDER***
[7748:20804:2023-8-25 8:56:55.241] [req_state_read_status_code] zHttpQueryInfo complete, status:200
[7748:20804:2023-8-25 8:56:55.241] [req_state_read_status_code] zHttpQueryInfo complete, status:200 Error: 0
[7748:20804:2023-8-25 8:56:55.431] [read_response_file] Status Code:200, content length: 1004360, total read: 1004360, error code: 0
[7748:20804:2023-8-25 8:56:55.437] [process_requst] End for url:https://us02web.zoom.us/client/latest/Installer.exe?archType=x64, return code:200, Error:0, Response content size:0
[7748:9004:2023-8-25 8:56:55.483] [handle_download_job_done] Index: 1 Curr index: 1 StatusCode: 200 Error: 0 Response is Empty. 
[7748:20804:2023-8-25 8:56:55.517] [process_requst] start, url:https://us02web.zoom.us/client/latest/Zoom.msi?archType=x64
[7748:20804:2023-8-25 8:56:55.700] [req_state_read_status_code] zHttpQueryInfo complete, status:200
[7748:20804:2023-8-25 8:56:55.700] [req_state_read_status_code] zHttpQueryInfo complete, status:200 Error: 0
[7748:20804:2023-8-25 8:56:56.388] [read_response_file] Status Code:200, content length: 33353188, total read: 33353188, error code: 0
[7748:20804:2023-8-25 8:56:56.482] [process_requst] End for url:https://us02web.zoom.us/client/latest/Zoom.msi?archType=x64, return code:200, Error:0, Response content size:0
[7748:9004:2023-8-25 8:56:56.500] [handle_download_job_done] Index: 2 Curr index: 2 StatusCode: 200 Error: 0 Response is Empty. 
[7748:9004:2023-8-25 8:56:56.521] C:\Users\BASOARO\AppData\Roaming\Zoom\ZoomDownload\Installer.exe
[7748:9004:2023-8-25 8:56:56.521] ZInstaller --conf.mode=silent --ipc_wnd=6882996
[7748:9004:2023-8-25 8:56:56.680] [launch_silent_install] Installer process created, result:42
[7748:9004:2023-8-25 9:1:29.360] Main End
[17636:5776:2023-8-25 9:47:7.950] Main Start
[17636:5776:2023-8-25 9:47:7.951] Command line:"C:\Users\BASOARO\Downloads\Zoom_cm_fo42anktZ9vvrZo4_m-2C8Ooq6NJhWHKPj85hLsZcGQMAK7EXb9uSi@ZfidgU5d9nuGc0Y3_k012015818cea82ca_.exe"  Instance:0x190000 Show State:10
[17636:5776:2023-8-25 9:47:7.971] C:\
[17636:7288:2023-8-25 9:47:7.974] [process_requst] start, url:https://us02web.zoom.us/conf/launch
[17636:7288:2023-8-25 9:47:8.233] [req_state_read_status_code] zHttpQueryInfo complete, status:200
[17636:7288:2023-8-25 9:47:8.233] [req_state_read_status_code] zHttpQueryInfo complete, status:200 Error: 0
[17636:7288:2023-8-25 9:47:8.233] [read_response_content] API call zHttpQueryInfo failed, error: 12150
[17636:7288:2023-8-25 9:47:8.234] [log_response_content] Content length (1048576 as unknown):1048576 , Total read: 1389 , Error No: 0 , Status code: 200
[17636:7288:2023-8-25 9:47:8.234] [log_response_content] header:
[17636:7288:2023-8-25 9:47:8.234] HTTP/1.1 200 OK
Date: Fri, 25 Aug 2023 16:47:09 GMT
Content-Type: text/plain;charset=utf-8
Transfer-Encoding: chunked
Connection: keep-alive
x-zm-trackingid: v=2.0;clid=us02;rid=WEB_a15b51a2a9060768e22a75f577d0980b
x-content-type-options: nosniff
content-security-policy: upgrade-insecure-requests; default-src https://*.zoom.us https://zoom.us blob: 'self'; img-src https: about: blob: data: 'self'; style-src https: safari-extension: chrome-extension: 'unsafe-inline' data: 'self'; font-src https: safari-extension: chrome-extension: blob: data: 'self'; connect-src * about: blob: data: 'self'; media-src * rtmp: blob: data: 'self'; frame-src https: ms-appx-web: zoommtg: zoomus: wvjbscheme: data: blob: 'self'; object-src 'none'; base-uri 'none';
x-frame-options: SAMEORIGIN
set-cookie: zm_aid=""; Domain=.zoom.us; Expires=Thu, 01-Jan-1970 00:00:10 GMT; Path=/; Secure; HttpOnly
x-zm-zoneid: VA2
strict-transport-security: max-age=31536000; includeSubDomains
x-xss-protection: 1; mode=block
referrer-policy: strict-origin-when-cross-origin
CF-Cache-Status: DYNAMIC
Set-Cookie: zm_haid=""; Domain=.zoom.us; Expires=Thu, 01-Jan-1970 00:00:10 GMT; Path=/; Secure; HttpOnly
Set-Cookie: zm_tmaid=""; Domain=.zoom.us; Expires=Thu, 01-Jan-1970 00:00:10 GMT; Path=/; Secure; HttpOnly
Set-Cookie: zm_htmaid=""; Domain=.zoom.us; Expires=Thu, 01-Jan-1970 00:00:10 GMT; Path=/; Secure; HttpOnly
Set-Cookie: cred=F43F6C4D1F996ABDE78E790578C40ED6; Path=/; Secure; HttpOnly
Set-Cookie: _zm_page_auth=us02_c_Z23iVCEpTqmpKTLKDJwpxg; Domain=.zoom.us; Path=/; Secure; HttpOnly
Set-Cookie: _zm_ssid=us02_c_m9LK13A9Rmm3CNhZ7cVK7A; Domain=.zoom.us; Path=/; Secure; HttpOnly
Set-Cookie: TS01f92dc5=018e272f7294e55e18ba223752c167c36d79dd610dd5c551c42e727a664d1bf630101d4abe3ad76b32a0f01fb385106b07bc73068a; Path=/; Secure; HttpOnly; SameSite=Strict;
Set-Cookie: TS018dd1ba=018e272f7294e55e18ba223752c167c36d79dd610dd5c551c42e727a664d1bf630101d4abe3ad76b32a0f01fb385106b07bc73068a; path=/; domain=.zoom.us
Set-Cookie: __cf_bm=ECOvktcm5mxHpR9RF2alIsUwhv2Cb_wsxU.G.mACDCY-1692982029-0-AYCVagGYtKahjUrNiL5Pwi0Tj9USdWZLx7HTqAgn/RxENLdPUu32q1/z9KOtcs8fJ3YHUJ/7SxGwlK6iWTNSfXM=; path=/; expires=Fri, 25-Aug-23 17:17:09 GMT; domain=.us02web.zoom.us; HttpOnly; Secure; SameSite=None
Server: cloudflare
CF-RAY: 7fc550b1af5c22d2-SJC
alt-svc: h3=":443"; ma=86400


[17636:7288:2023-8-25 9:47:8.234] [process_requst] End for url:https://us02web.zoom.us/conf/launch, return code:200, Error:0, Response content size:1389
[17636:5776:2023-8-25 9:47:8.287] [client_has_installed_app] found path:
[17636:5776:2023-8-25 9:47:8.287]  ***NULL-POINTER-PLACEHOLDER***
[17636:5776:2023-8-25 9:47:8.287] [param_query_local_path] path is: C:\Users\BASOARO\AppData\Roaming\Zoom\ZoomDownload\ dir create response : 0 system error: 183
[17636:5776:2023-8-25 9:47:8.287] [downloader_run] State:0
[17636:20384:2023-8-25 9:47:8.288] [process_requst] start, url:https://us02web.zoom.us/client/latest/Installer.exe?archType=x64
[17636:5776:2023-8-25 9:47:8.289] [client_has_installed_app] found path:
[17636:5776:2023-8-25 9:47:8.289]  ***NULL-POINTER-PLACEHOLDER***
[17636:20384:2023-8-25 9:47:8.510] [req_state_read_status_code] zHttpQueryInfo complete, status:200
[17636:20384:2023-8-25 9:47:8.510] [req_state_read_status_code] zHttpQueryInfo complete, status:200 Error: 0
[17636:20384:2023-8-25 9:47:8.586] [read_response_file] Status Code:200, content length: 1004360, total read: 1004360, error code: 0
[17636:20384:2023-8-25 9:47:8.595] [process_requst] End for url:https://us02web.zoom.us/client/latest/Installer.exe?archType=x64, return code:200, Error:0, Response content size:0
[17636:5776:2023-8-25 9:47:8.601] [handle_download_job_done] Index: 1 Curr index: 1 StatusCode: 200 Error: 0 Response is Empty. 
[17636:20384:2023-8-25 9:47:8.632] [process_requst] start, url:https://us02web.zoom.us/client/latest/Zoom.msi?archType=x64
[17636:20384:2023-8-25 9:47:8.795] [req_state_read_status_code] zHttpQueryInfo complete, status:200
[17636:20384:2023-8-25 9:47:8.795] [req_state_read_status_code] zHttpQueryInfo complete, status:200 Error: 0
[17636:20384:2023-8-25 9:47:9.556] [read_response_file] Status Code:200, content length: 33353188, total read: 33353188, error code: 0
[17636:20384:2023-8-25 9:47:9.759] [process_requst] End for url:https://us02web.zoom.us/client/latest/Zoom.msi?archType=x64, return code:200, Error:0, Response content size:0
[17636:5776:2023-8-25 9:47:9.791] [handle_download_job_done] Index: 2 Curr index: 2 StatusCode: 200 Error: 0 Response is Empty. 
[17636:5776:2023-8-25 9:47:9.809] C:\Users\BASOARO\AppData\Roaming\Zoom\ZoomDownload\Installer.exe
[17636:5776:2023-8-25 9:47:9.809] ZInstaller --conf.mode=silent --ipc_wnd=67378
[17636:5776:2023-8-25 9:47:9.960] [launch_silent_install] Installer process created, result:42
[17636:5776:2023-8-25 12:56:21.534] Main End

 

 

Help appreciated.

 

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