Zoom crashing randomly

[Elric]

Hello,

i've been having issues on my desktop with zoom

I'm on Windows 11

32gb ram

RTX4090

i7 13700kf

here's the log of the issue in the reliability monitor :

A problem caused this program to stop interacting with Windows.
Chemin d’accès de l’application défaillante : C:\Users\Mbsat\AppData\Roaming\Zoom\bin\Zoom.exe

Nom d’événement du problème : AppHangB1
Application Name: Zoom.exe
Application Version: 5.13.5.12053
Application Timestamp: 63c50ac3
Hang Signature: d8fe
Hang Type: 134217729
Version du système: 10.0.22621.2.0.0.256.48
Identificateur de paramètres régionaux: 1036
Additional Hang Signature 1: d8fee4a396a7ae364e5cb425be00af76
Additional Hang Signature 2: c7cf
Additional Hang Signature 3: c7cf1cf8a51cb521e8f693a82a693e5b
Additional Hang Signature 4: 1b38
Additional Hang Signature 5: 1b381bd047eb0890a68f4899a0d98d0b
Additional Hang Signature 6: e3de
Additional Hang Signature 7: e3de0611d8169baf72f4b0a1c2cf345b

Informations complémentaires sur le problème
ID de compartiment : f693cd342b9cdff96a2de9c4416d7c43 (1886420848058661955)

----
in event manager :
+ System
- Provider
[ Name] Application Hang
[ Guid] {c631c3dc-c676-59e4-2db3-5c0af00f9675}
EventID 1002
Version 0
Level 2
Task 101
Opcode 0
Keywords 0x8000000000000000

TimeCreated
[ SystemTime] 2023-02-07T16:00:35.8411142Z
EventRecordID 26385
Correlation

- Execution
[ ProcessID] 31588
[ ThreadID] 26576
Channel Application
Computer BATCOMPUTER
- Security
[ UserID] S-1-5-18
- EventData
AppName Zoom.exe
AppVersion 5.13.5.12053
ProcessId 0x5bec
TerminationTime 174
ExeFileName C:\Users\***\AppData\Roaming\Zoom\bin\Zoom.exe
ReportId a9824db1-6b57-4e73-95ff-2ec92703c88d
PackageFullName
PackageRelativeAppId
HangType Cross-thread

I've tried to:

Reinstall the app
change the Video Rendering Method to Direct3D11 as I read to do somewhere

This didn't solve it

i have no issues on my laptop.

Thanks for your help..

[heatherlee368]

I am having the same issues.  I have been a daily user of Zoom since 2018 and this is the first time I have experienced what seems to be random and unpredictable crashes.  I have uninstalled, reinstalled and checked that I am on latest version.  Very annoying.  I too have no other issues with my laptop.  Hope someone shares a solution for us!

[Quinjet]

Same issue here with almost the exact same specs as OP (the CPU is an 13900k). It’s been crashing ever since I got this computer around 6 weeks ago. Any information on how to fix would be most welcome!!