Hi, I can have a regular zoom meeting with no crashes, however when I turn on recording, the app will crash within 30 minutes. Usually its as a quick as 2 minutes. Please advise.
@yukarip and @PaperLion can both of you please confirm that you have the Apple M1 specific Zoom client installed? Could you possible also do a uninstall via the "Uninstall" menu on the Zoom client and then reboot your Mac (you must reboot) and then reinstall from this specific link? Even if you currently do have the M1 specific version installed, please do the full uninstall, reboot and then reinstall.
Jumping in to say I've been having this issue for a while as well, also on the new MacBook Pro with M1 Max processor. I think the issue has to do with the Silicon/ARM64 build of Zoom, because when I install the Intel version of the app instead, I do not run into any crash issues.
When it crashes, I too am recording my Zoom calls locally and running the latest version of Zoom Silicon. Yesterday I recorded for about a hour before it crashed. I'm attaching crash logs.
No security programs running. I am running software by Rogue Amoeba while using Zoom to record a podcast: Audio Hijack and Loopback. Not sure if those count as AV software, but that's all!
Hello - I am regretfully still having this issue occur. I updated to the latest version of Zoom the other day, and about 45 minutes into a meeting I was streaming and recording, it crashed. Has this issue been escalated yet? It is so easy to replicate, there is clearly a massive bug that needs to be addressed. I am extremely disappointed this has not been fixed yet.
I just had the exact same issue. Recording a meeting and it crashed 4 times. After the last crash, it showed as recording and then when the meeting ended, didn't save the entire last hour of the meeting. I lost a ton of work. This has been reported for almost 3 months and there doesn't seem to be a fix yet?
I've been running into the same problem while sharing a screen and recording locally with my client sessions. On an M1 Max, have downloaded the specific Silicon Zoom version as linked above (uninstalled previous zoom, restarted first). Version: 5.9.1 (3506)
Whenever I share a video window (Quicktime, VLC) while recording locally, it seems to crash within minutes (5min30 for this last one). When recording locally without screen sharing, I haven't had crashes since using the updated Silicon Zoom -- these recordings go anywhere from 20-50min or so.
I'm losing significant functionality for my client sessions by not being able to record while sharing video, please let me know what other steps I can try or information I can share!
I can't say for sure, but I did always keep Zoom up-to-date with every release, and I do recall one of the release note mentioning Silicon (since I had already been having issues). I think the partial fix came from the completely fresh reinstall.
Is Zoom looking into this issue on the backend? Obviously the workaround here is not an ideal situation for the general public and clearly there's a real issue going on
I am also having this issue on the M1 MacBook Pro. As soon as I record (saving to local disk), Zoom crashes. I have re-installed Zoom, cleared my CPU from being too 'busy'. This is a real issue for my work, why hasn't this been sorted yet?
Honestly. This is getting ridiculous. I have to stay home from the office on days I record interviews because If I do it on my M1 Pro laptop and not my home desktop, it crashes. Please get this resolved and not in a way that use require users as test dummys. Just fix the problem. Its been going on for months now
Can you try to disable "Use hardware acceleration for receiving video" in the Zoom Preferences. Video --> Advanced --> "Use hardware acceleration for receiving video".
For those running into similar problems, it appears that mine have been resolved, though I haven't put it through heavy stress loads yet.
The solution for me was to go into the System Preferences, Security & Privacy, Screen Recording, and I toggled off and back on the option for Zoom. No crashes since, so fingers crossed
