Zoom crashes while recording meeting on new MacBook M1 Pro

https://zoom.us/client/latest/Zoom.pkg?archType=arm64

Community Champion | Employee

@yukarip and @PaperLion can both of you please confirm that you have the Apple M1 specific Zoom client installed? Could you possible also do a uninstall via the "Uninstall" menu on the Zoom client and then reboot your Mac (you must reboot) and then reinstall from this specific link? Even if you currently do have the M1 specific version installed, please do the full uninstall, reboot and then reinstall.

Install this specific version.

Y

yukarip

Newcomer

Yes I do have the M1 specific zoom. Will uninstall and reinstall via your link as per your request.

Community Champion | Employee

@yukarip Did you get a moment to try this?

coreaudiod-2022-01-10-122217-000.pdf

Newcomer

Jumping in to say I've been having this issue for a while as well, also on the new MacBook Pro with M1 Max processor. I think the issue has to do with the Silicon/ARM64 build of Zoom, because when I install the Intel version of the app instead, I do not run into any crash issues.

When it crashes, I too am recording my Zoom calls locally and running the latest version of Zoom Silicon. Yesterday I recorded for about a hour before it crashed. I'm attaching crash logs.

zoom.pdf

Community Champion | Employee

@andrewsims Can you confirm that you do not have any AV or any other security programs running?

Newcomer

No security programs running. I am running software by Rogue Amoeba while using Zoom to record a podcast: Audio Hijack and Loopback. Not sure if those count as AV software, but that's all!

Community Champion | Employee

Thanks for the feedback.

@andrewsims: Thanks that does not count as AV. Don't think that should cause this.

@yukarip : Thanks, looking forward to your feedback.

Y

yukarip

Newcomer

OK, I just asked couple friends to join me on a call and recorded it(locally). It was about an hour, and it did NOT crash! Hope this is now fixed....?? Maybe?

Community Champion | Employee

Hey @yukarip

That is great to hear. Let me know how it goes in the next couple of meetings?

Thanks.

Newcomer

I've been running into the same problem while sharing a screen and recording locally with my client sessions. On an M1 Max, have downloaded the specific Silicon Zoom version as linked above (uninstalled previous zoom, restarted first). Version: 5.9.1 (3506)

Whenever I share a video window (Quicktime, VLC) while recording locally, it seems to crash within minutes (5min30 for this last one). When recording locally without screen sharing, I haven't had crashes since using the updated Silicon Zoom -- these recordings go anywhere from 20-50min or so.

I'm losing significant functionality for my client sessions by not being able to record while sharing video, please let me know what other steps I can try or information I can share!

Thank you,

- Alex

Newcomer

Another update I suppose --- on m M1 Max, it has been recording meetings fine as long as I never share a video at any point during the meeting. Just today, on a call with clients, I recorded the first 30min fine. Then I stopped the recording, being aware of the still-present bug, and shared a video. All dandy! Yay!

After stopping the video share, I started up a new recording, and lo and behold, it crashed on me. Sharing while recording is quickly becoming a necessity for my professional calls, and I would much rather not need to find a new software. Please let me know if there are any additional options I can try.

Newcomer

I do not screenshare very often, so at least for me, this is not related to the screenshare setting on Zoom.

Newcomer

Is Zoom looking into this issue on the backend? Obviously the workaround here is not an ideal situation for the general public and clearly there's a real issue going on

M

MarkChappell

Newcomer

I am also having this issue on the M1 MacBook Pro. As soon as I record (saving to local disk), Zoom crashes. I have re-installed Zoom, cleared my CPU from being too 'busy'. This is a real issue for my work, why hasn't this been sorted yet?

Does anyone have a workaround?

D

DanAlanRourke

Newcomer

Honestly. This is getting ridiculous. I have to stay home from the office on days I record interviews because If I do it on my M1 Pro laptop and not my home desktop, it crashes. Please get this resolved and not in a way that use require users as test dummys. Just fix the problem. Its been going on for months now

F

fonmarc

Newcomer

This is still happening on version 5.9.3. Yesterday I had a random crash after recording for 1:08h. Very annoying.

Community Champion | Employee

Can you try to disable "Use hardware acceleration for receiving video" in the Zoom Preferences. Video --> Advanced --> "Use hardware acceleration for receiving video".

zoom-crash-OSX-12-2-Macbook-M1-Pro.pdf

Newcomer

Tried it out, and it crashed even sooner --- in roughly 3min of sharing video while recording. 😞 Attached crash report.

Community Champion | Employee

Can you confirm the version number that is showing when you go to Help --> About on the Zoom client?

Newcomer

I'll try on my end later this week and get back. Thanks!