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Zoom client must be upgraded to join this meeting? - chromebook

cjphoto
Observer

Hello, two of my friends are using Zoom on a Chromebook. They both are getting this error message when logging into our meeting: "zoom client must be upgraded to join this meeting".  (See attached picture.)

 

We checked and their Zoom client, Chrome browser, and Chromebook are all up to date. The zoom client is version 5.0.1 for chrome os.

 

Is there a there a reason why they're both getting this error message? It started after everyone received the latest mandatory update, but the chromebook os didn't get this update.  Do they have to wait for an update? 

1 ACCEPTED SOLUTION

Bort
Community Champion

Since  ChromeOS apps are being phased out by Google, I'd recommend they switch to using the web client, which already has more features than the ChromeOS app. This article has more information about how to use the PWA/Web client: https://support.zoom.us/hc/en-us/articles/4403638230925-Getting-started-with-the-Zoom-for-Chrome-PWA

 

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10 REPLIES 10

Bort
Community Champion

Since  ChromeOS apps are being phased out by Google, I'd recommend they switch to using the web client, which already has more features than the ChromeOS app. This article has more information about how to use the PWA/Web client: https://support.zoom.us/hc/en-us/articles/4403638230925-Getting-started-with-the-Zoom-for-Chrome-PWA

 

I sure hope the PWA is updated to include E2E soon. Kind of makes the app useless on a Chromebook if the event you're trying to join has E2E enabled. So currently this is only half a solution, or with privacy compliancy rules in mind, which make using E2E mandatory (and rightfully so!), it is probably not a solution at all. 

This is not a solution. PWA does NOT currently support end-to-end encryption, which is CRUCIAL. Y'all have not updated the PWA since last summer and it's about time you added E2E Support. ANYONE wishing to join an encrypted meeting CANNOT using PWA on Chromebook. I cannot begin to emphasize how enormous of an oversight this is. THIS ISSUE IS NOT SOLVED UNTIL PWA SUPPPORTS E2E PERIOD. 

cjphoto
Observer

I see! Thanks so much for the information. This is really helpful.

Celeste123
Listener

Yes but again the pwa doesnt support gallery view in my hp chrome book. the whole point of purchasing was for zoom meetings

asianboTTom_Chi
Observer

I have the same problem. I cannot join the meeting from the client app since it needs to be but cannot be upgraded. And I cannot join the meeting from the PWA because it does not support end-to-end encryption... What a dilemma... 

Jeroen
Listener

This is crucial. No E2E-support, while the organizer of this event I want to join only offers an E2E-connection (and rightly so!) This is currently killing it for Chromebook users. The webapp is not supported anymore, while the PWA is not supporting the necessary features. Very very frustrating!

eboermans
Observer

Today I experienced a full Zoom-meeting lockout, with my beloved Chromebook for no apparent reason.
I have a less than a year old Lenovo Chromebook with ChromeOS Version 98.0.4729.0 (Official Build) dev (64-bit)
https://play.google.com/store/apps/details?id=us.zoom.videomeetings
shows this device is not compatible with the current version, and I can't update the Zoom version.

What do I have to do?

COMFORTiD Saving energy while brining comfort

Celeste123
Listener

Delete zoom app. Update chromebook. Restart. Re download zoom app. Should work but sometimes takes a week. Thats what happened to me

EdwardsEdEd
Observer

on some zoom meetings I get [ Zoom client must be upgraded to join this meeting ]I am using a Microsoft surface pro 7,

Windows 11.

  In settings, system, apps. Zoom is Version 5.9.3 (3169)

But when I run my zoom Client , Click on  About,  It shows Version 5.0.1 (4295.1111)