Zoom cart not upgradin to the latest version and not working to start meetings until upgrade is done

[LuisRodriguez]

Hello, Zoom community,

At my workplace, we started to upgrade/update our zoom system entirely to the latest version it required (5.14.0). All of our individual units were upgraded except one. It is a Zoom cart device for our executive meetings. That device doesn't upgrade beyond (5.9.4). Every time we try to start a new meeting or join a meeting, from that device, it says it can't join/start because it needs to be upgraded.

At my organization we have tried the following, not in this particular order:

- Uninstall the device and install it again.

- Went through different configurations to upgrade and it says "it is the latest version" (5.9.4).

- Remove the device from the system and add it no another system to try to upgrade or see if this works, but didn't.

The device is in good health. Please any advice would be highly appreciated.

[RN]

Hi @LuisRodriguez welcome to the community! Just needing a bit more info from you to further troubleshoot! Are you running Windows or macOS? Is your organization using any type of Device Management?

[24L0854o]

Eu preciso de ajuda

[RN]

Olá @24L0854o como podemos ajudar? Sugira a criação de uma nova discussão para quaisquer outros membros da comunidade que possam ter uma pergunta semelhante à sua!

[Frank_TB]

Hello,

Please define Zoom cart device - Is this a Logitech Rally Bar or something like that?