Zoom automatically split the recording in 4 parts. Why? | Community
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Newcomer
September 21, 2021
Question

Zoom automatically split the recording in 4 parts. Why?

  • September 21, 2021
  • 6 replies
  • 0 views

Hi there,

I recorded a Zoom meeting, and for the first time ever Zoom recorded it in parts.

This never happened before. Does anyone know why?

And how I can avoid this/make sure it does not happen again?

 

Thank you!

Regards
Laura

    6 replies

    Newcomer
    September 21, 2021

    Same issue here! Has happened twice in two weeks and INCREDIBLY ANNOYING as I need to share the sessions to paying customers! Anyone know if this is a known error that is being fixed or if there's something I need to do on my part to prevent it from happening?

    Rupert
    Community Champion | Customer
    Community Champion | Customer
    September 21, 2021

    Hi @laura2110 

     

    Are you doing cloud recording or local recording?

     

    Your cloud recording settings can be edited here: https://zoom.us/profile/setting?tab=recording

     

    Rupert

     

    Newcomer
    September 21, 2021

    @Rupert the settings page you referred to doesn't seem to have any setting that would control this behaviour. The only thing I'm testing is changing the  "Play voice prompt for" to "Guest only" (not All Participants). We'll see if that changes anything. Super annoying!

    laura2110Author
    Newcomer
    September 21, 2021

    I had a meeting yesterday that I recorded too... it was not split in the recording. and the settings were the same... so I guess this is not the solution... unfortunately.

    Are we to guess around? when Zoom is the provider? shouldn't they help us when something like this which is seemingly not intended and downgrading the service (and my work too), is happening???

    Newcomer
    September 21, 2021

    I'm doing cloud recording and for some reason the automatic voice message of "This meeting is being recorded" sounded several times during the meeting today (without me touching any of the buttons!). As if the recording was interrupted or cut off and restarted several times and thus it created the separate files for each recording "session". 
    Does the voice message warning sound each time someone joins the room? Does that cut off the recording each time? 🤔 🤔

    laura2110Author
    Newcomer
    September 21, 2021

    I did not have anybody join during the meeting... maybe theres a technical problem with the zoom server... I wonder

    I did not hear the voice, but that could be because of my headset during yoga class, it cuts of the sound... so once I put it on, I cannot hear anything coming from the computer

    Community Champion | Employee
    September 21, 2021

    Hi @laura2110 

     

    Multiple recordings would normally be present when the recording is stopped and started again during the meeting.  This would also normally result in the audio prompt that the "meeting is being recorded" being played again.  Only host and cohost can actually start and stop the recordings.  If you do not have any co hosts setup that could have controlled the recordings, then I would suggest you contact support to look into this as this would require support to look at your specific account to determine why this would otherwise be happening.

    Zoom Help Center

    Click on the "Contact Support"

    Newcomer
    October 27, 2024

    I am having the same issue, but it just started on October 24, 2024.   Previously I could cloud record all day long, even pausing the recording for breaks, and the video is one continuous file.  Now the cloud recordings are divided into two sections.  This is going to require me to use a video editor to join them together, and I am sure my clients are not going to be happy about that, since it will appear as though I have edited/altered the video files and causing me to do post-production work that I do not get paid to do.  I have submitted a ticket today and I hope this situation can be remedied ASAP. 

    Newcomer
    December 13, 2024

    Yeah, I have just recently had this happen on two different occasions. The worst part is, there is a small gap between the two parts where some of the meeting recording is missing... Only a few seconds or so?? But if it happens at the wrong moment it causes a bad edit or missing sentence/thought. Very frustrating!  Is there a maximum time limit to the cloud recording before it gets split into two?