Newcomer

Question

Zoom Meeting Scheduled through Calendly

Forum|Forum|4 years ago
September 24, 2021
13 replies
16 views

I've been having this issue for several weeks now and I cannot find anything to help me- my husband and I have spent countless hours trying to solve to no avail- and apparently, I'm not an important enough account for Zoom to bother to let me speak with someone to troubleshoot.

ISSUE
* I have Zoom as a meeting location selection option on my Calendly account
* every time someone selects this option and I click to join/start the meeting in the calendar invite, it says waiting on the host to join.
* I am the host, so I click to sign in where it then just spins and spins and spins
* I then go to Zoom and sign into my actual Zoom account next, trying to join from the meeting tab, there is no record of the meeting showing on Zoom?

* I then go to the Calendly site and sign in to my account, I do see the meeting there, but when I click the link, the same thing happens...it says waiting for host to join, and will not allow me (The Host) to sign in
* I then have to email the client apologizing and asking them to join me on Google Meet.

P

pieterbotes

Community Champion | Employee

Hi @gfeidler, thank you for your contribution to the Zoom community! We are so happy to have you here! And everyone is important to Zoom!

Looking at your problem description it does sounds like your connection between Zoom and Calendly is not currently working as expected. The first step here would simply be to redo the integration. Could you please follow the steps in this article: Zoom – Help Center - Calendly.

Basically you will do the following:

Step 1: Go to this link and make sure you are logged in as your Zoom user. You should see a button that says "Installed". If not that could be our problem. Calendly for Zoom - Zoom App Marketplace.

Step 2: Then go to this link and sign into Calendly to complete the integration. https://calendly.com/integrations/zoom.

If you are still having an issue after that, we should look at the integration status on this link: Calendly

Let me know what you see and I will work with you to resolve this.

G

gfeidlerAuthor

Newcomer

It is all shwoing as installed and connected. I have already tried disconnecting and reconnecting several times. Up until a month ago, it worked fine.

I have done some initial digging and have uncovered that although I am being charged 14.99/month, my profile is showing as Basic/Free. I'm wondering if that might have something to do with it. I just waited on hold for 25 minutes to talk to someone- had to go to sales because it won't let me talk to support.

Answering service picked up and I left a message with them. They said they would have someone call me.

P

pieterbotes

Community Champion | Employee

That definitely may be part of the issue. Just a question here but do you maybe have 2 accounts?

G

gfeidlerAuthor

Newcomer

I do- I have my personal account, which shows as Free (correct) and I have my business account which is also showing as free (not correct). I have checked both to confirm and the bill I am receiving is connected to the correct email address, the business one that shows as free.

P

pieterbotes

Community Champion | Employee

Ok that definitely doesn't sound correct. Have you tried using the Zoom Chatbot to get to a live agent? They maybe able to assist you that way: Zoom billing support – Zoom Help Center.

Chat bot: click on the link above and then on the Blue circle in the bottom right hand corner to start the chat. The virtual bot will ask you some questions but you will then get passed over to a live agent.

Web case: fill in this form and the billing team can get back to you via email / phone.

I would suggest we get this resolved first before looking at the integration part again.

G

gfeidlerAuthor

Newcomer

Yes - tried the chat bot. Clicked Live agent- entered my information, then was told I am not eligible to speak to a live agent.

P

pieterbotes

Community Champion | Employee

Hi @gfeidler

Please go ahead and fill in this request form:

Submit a request – Zoom Help Center

Choose: Billing

Then fill in the details and "Request Type" choose: Subscription

Then under "Service Type" choose: Base Plan

Then under "About" choose: Other

This will allow you to submit the ticket too billing. In the meantime, I'm getting confirmation that this might be your issue related to the above problem but would like to get the billing resolved in the while I'm looking into that.

If for some odd reason you cannot get the ticket submitted to billing, then let me know.

Thank you.

P

pieterbotes

Community Champion | Employee

Hi @gfeidler

Can you let me know if you have a Calendly free account or a premium subscription?

Also, did you get the web form ticket submitted to billing?

L

lisap

Newcomer

I have the same problem. Did you resolve it? How? I have Calendly Premium Yearly.