Very thorough, @jamalnuman! I had wondered about that too!
In meetings that I run for my own organizations, and in events I produce for others, there is always someone who manages the speaking order. In my National Association of Parliamentarians meetings (many of which I facilitate at the local, state, and district level), there is always a chairperson who calls on the next person to speak. If I am not the chairperson, then as facilitator I’ll quickly jump in and remind the chair that there are hands raised (they’re generally not “trained Zoom professionals” like me, and often don’t have the Participant window open or notice the hand raised on screen).
For events that I produce for others (for a fee), there is always a moderator appointed to manage attendee participation and recognition, and I always make the moderator a co-host, skins with instructions on how to mute/unmute others, recognize Raised Hands, lower hands, etc., with the understanding that I’ll be doing this behind the scenes, but if there’s someone I’m not aware of that needs to speak, they can say something like, “That’s a great comment, Fred. I’d like Mary Jones to give a little insight on how she’s accomplished that in the past. Mary, go ahead please.”
If it’s just an unorganized gaggle of friends, it’s really no different than in person. Some people will talk without raising their hands, and when there are Raised Hands, one of three things happens:
- Some kind soul sees the hand and eventually says, “Sally – did you have a comment? Jump on in here!”
- Eventually the person with the Raised Hand figures out they just have to jump in when there’s a gap – or barge in like everyone else. Some people always raise their hands, even when they understand nobody is calling on them. Others figure out quickly that this group doesn’t recognize raised hands, so I just have to barge in.
- The topic changes and the person gives up trying – or might leave their Raised Hand up and hope to resurrect the topic of they’re ever called in to speak. This doesn’t happen in meetings I facilitate or produce – but I see it in meetings where I’m just an attendee.
Bottom line – if nobody is in charge and there’s no consensus on letting people with raised hands go first, my parliamentary mantra applies: “Without rules, chaos rules.”
I know that’s not a definitive answer, but I hope it helps. You, as the host, should establish a protocol and do what you can to see that it is followed. Never let a meeting degenerate into chaos. Often the quiet, shy person will have the most brilliant thing to say – don’t let their opportunity pass them by.