Wrong account used in Outlook calendars | Community
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ItsTheDNS
Newcomer
January 12, 2022
Solved

Wrong account used in Outlook calendars

  • January 12, 2022
  • 3 replies
  • 1 view

The typical behavior for an office admin here is to put calendar events on someone's calendar, with the associated Zoom event going onto the account of the person in question. Zoom normally selects the correct Zoom account to use when booking, based on the calendar selected. I'm seeing some folks where this automatic matching of calendars to accounts is broken. Is there a setting I should be checking on? In the past, we've simply logged out and back into Zoom and the issue cleared. For the folks experiencing the broken behavior, nothing so far has helped. Seeing the issue on PC and Mac.

 

Tried:

  • signing out and back into Zoom
  • closing and opening outlook
  • restarting the computer
  • uninstalling and reinstalling Zoom and the plug-in
    Best answer by cmcblnggg

    In outlook: File > Account settings - a new window pops up

    Go to Data Files Tab

    Click on the account you want then click "Set as Default" 

    3 replies

    R
    Community Manager
    rn-zm
    Community Manager
    January 14, 2022

    Hey @ItsTheDNS, is it possible to update outlook (Go to File > Account (or Office Account if you opened Outlook). Under Product Information, choose Update Options > Update Now.) and or sign out and back in before reinstalling Zoom and the plug-in?

     

    You can also try changing the Default view email to the one you use with Zoom? (this directory may depend on the version you're on), Click File > Account Settings.  Select the Data Files tab, click the data file containing the calendar you want to use as the default, then click Set as Default.  Stop and restart Outlook.

     

    You can always look into our KB on Microsoft Outlook plugin (desktop) to ensure you meet all Prereqs or to backtrack on resetting this up! Let me know your findings! 

      J
      Newcomer
      jpastore
      Newcomer
      January 20, 2022

      I think I have a problem with the calendar on outlook. The email associated with the calendar is not the active email we use. It was from a prior company we worked through. It is impossible to work through the outlook calendar to invite attendees so you have to send a separate email. Very annoying for a novice like me..John

      J
      Newcomer
      jameselborn
      Newcomer
      June 28, 2022

      This is the same issue that i have, an old calendar is linking upto a n ew email address, spent an hour on this now trying to sync the right calender. does anyone know how to do it?

       

      thanks

      P
      Newcomer
      PaladinTechSolu
      Newcomer
      February 7, 2023

      I had this problem.  The way I fixed it may or may not be possible depending on the old account you want to get rid of.  Sign in to Zoom using the account you want to get rid of.  Click "profile" then scroll down and click "sign me out of all accounts".  That should do it.

      C
      Newcomer
      cmcblngggAnswer
      Newcomer
      May 17, 2023

      In outlook: File > Account settings - a new window pops up

      Go to Data Files Tab

      Click on the account you want then click "Set as Default" 

        K
        Newcomer
        KateW26
        Newcomer
        August 11, 2023

        Thank you so much for this!  It's been low-level irritating me for months since my previous business changed name and email account details - I'd changed everything in the zoom account to the new details but invites were still linking to the wrong account.  Your suggestion to go approach it from outlook was 100% correct 😁

         

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