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Why do my participants get a redirect notice when joining a meeting?

LarryMac
Listener

Participants in my meetings have been telling me they are getting a redirect notice when they try to join. They go to a blank page with a 'redirect notice' headline. The body says 'the page you were on is trying to send you to https...(specific zoom URL)'. I'm not sure why this is happening and what to do to make sure it doesn't happen again. 

5 REPLIES 5

CarlaA
Zoom Moderator
Zoom Moderator

Hi @LarryMac , would you be able to send us a screenshot of what they are seeing? This will help our experts with understanding the issue. Thank you!

 

Zoom Community Team

Thanks @CarlaA . See image below.

CarlaA
Zoom Moderator
Zoom Moderator

Hi Larry! I opened the image and I am unable to see the redirect notice. Could you try sending a new image of the entire screen? Thank you! 

Not sure what happened there. Here's the screen grab that a client sent me.

CarlaA
Zoom Moderator
Zoom Moderator

Thank you!  If they are clicking into a Zoom meeting link from a calendar invite it is expected that they are redirected. If they are joining from the Zoom Website then this should be what is seen:

Screen Shot 2022-01-14 at 4.02.23 PM.png

I hope this helps!