Why can't i use pro i purchased?

Forum|Forum|3 years ago
April 4, 2022
1 reply
0 views

My id is *********** and I have obviously purchased pro version as monthly subscription for a long time.

And it can be confirmed in the account management. But Whenever I launched zoom app in my new laptop, its version is basic. I already finished logging out from the previous loptop. I can not use pro even if I am under subsription for a few days. Fix the problem right now or compensate. My account number is 3011844313

IP-Man

Community Champion | Employee

@chriskim

Thank you for visiting the Zoom Community to seek support. Because this case is unique to your Zoom account, I would suggest that you log a problem with Zoom Support at
https://support.zoom.us/hc/en-us/requests/new so support/account team can help you with the concern.

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