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Why can't admin dowlonad cloud recordinsg...this is so messed up I may quit Zoom


The documentation clearly states:

To download:

  1. On the recording's page, click the Download button.
    Note: If accessing the recording as an admin, downloading cloud recordings is not an option.

Say what? I am the only user, that means I'm the admin...WTF Zoom?


Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi there,


If you are the only user of the account, you can download the cloud recording in the Personal Recording tab. 


If you are accessing the recording in the Recording Management, you can try to click the topic of the meeting first and then download the recording per layout. 


Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.