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White screen


Hello, my video screen keeps going white. Sometimes after about 10 minutes my image appears but then it might disappear again. Can anyone tell me which settings I need to change to resolve this issue? Many thanks! 


Zoom Moderator
Zoom Moderator

Hey @SSH, do you mind sharing a screenshot of what you're experiencing? Looking forward to your response! 


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Hi, I have the same issue.  Please see attachment for a screenshot of the problem

Please help asap!  thank you



I have this issue as well. All of a sudden this morning when I was on a Zoom call (that I initiated from the Zoom desktop app on my PC, running windows 10) my video disappeared and in it's place a white screen is visible. I restarted Zoom, and then restarted my laptop and neither method fixed the issue. I have attached a screenshot here. 


I am having the same problem. Did anyone figure out a solution?


It ended up being my external webcam that was causing the issue. I got a new one and it fixed the issue for me. Hope that helps!