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my colleague has an issue with the sound only via ZOOM.
When the user shares her screen on zoom, the sound goes crackly - even with her microphone connected.
I uninstalled and installed Zoom app, I did the following too - In the Zoom desktop client, click your profile picture > Settings > Audio, and uncheck the Automatically adjust microphone box.
I also checked updates, drives on her computer and nothing helped.
She has this issue only on Zoom calls when she shares her screen.
Can you help, please?
I would first check the bandwidth to make sure having audio and video at the same time is not a problem. I would also suggest making sure nothing else is pulling on the bandwidth, like Outlook, Teams, etc., by closing them.
Have you tried adjusting the microphone setting under the computer/laptop settings?