Video not working & tried everything | Community
Skip to main content
Newcomer
April 18, 2022
Question

Video not working & tried everything

  • April 18, 2022
  • 2 replies
  • 3 views

I have had an issue for several months that I am unable to resolve with any random helpdesk.

My video on laptop was working automatically in meetings that I hosted. That suddenly stopped working and I only have the gray screen with the 'x' in the video.

If I host a meeting on my phone it works fine. If I join a meeting someone else is hosting it works fine.

I have checked ALL of the settings recommended while on the laptop and there are no settings that should turn the video off.

I have tried uninstalling and reinstalling the app on my laptop multiple times with no resolve.

The video works fine in other apps and again when I host on my phone it works fine.

I am not sure what else to try or where else to get assistance. If I can't host a meeting and use my video on the laptop I will have to choose another type of meeting application.

This is extremely frustrating to pay for something that I can't use fully.

Any ideas?

    2 replies

    Employee
    April 18, 2022

    When you go to Settings --> Video --> Camera make sure you DON'T have "Stop my video when joining a meeting" checked.

    Newcomer
    April 20, 2022

    Can you report the OS version and zoom version under which this fault is being experienced?

    Newcomer
    April 26, 2022

    MacOS Monterey

    Version 12.3.1