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Video no longer works

Shannyreemee
Listener

I've been using ZOOM for a while now...nothing has changed...and last week my video stopped working when I use ZOOM. I can use other apps and my webcam works just fine. When I look at the settings, it indicates it is using my webcam...but no video. What am I doing wrong?

6 REPLIES 6

Shannyreemee
Listener

And...when I'm on a ZOOM call, my webcam indicator light is lit up like it is working, but the screen is black.

I have the same problem.  Why has Zoom not replied with some answers?  

DaveArthur
Listener

Been having same issues, pc camera app shows camera working fine, zoom activates camera, light on, mic works but black screen, joyaccess webcam.

SewMagical
Listener

Same issue as mentioned above. Seems to have started within the last few days (like between Jan. 5 and Jan. 9.  I can be that specific because on the 5th it worked, and on the 9th it didn't. ☹️

sjsanta
Listener

I'm having a similar issue.
All of a sudden my video no longer works and is actually showing a blank white screen instead.
I've restarted the comp, checked privacy settings, checked for webcam driver updates (there were none) and reinstalled Zoom, with no changes. 
My video works on all other apps, so this makes me think it's a Zoom bug against certain webcam drivers?
There were moments when I first noticed the white screen, where it would flicker back to the video for a couple of seconds then back to the white screen. That has not happened for a few days now and remains white.
I've even tested of different Zoom accounts.

DaveArthur
Listener

I fixed it by reinstalling the software.