Video freeze

Forum|Forum|4 years ago
August 23, 2021
1 reply
4 views

After months of successful ZOOM 1:1 meetings where I am host, now my video picture of the other person keeps freezing mid call, meanwhile their video picture of me continues fine. This happens whoever I am meeting. When they close their video and then open it my video picture of them unfreezes for a short while before refreezing again.I have tried accessing Zoom meetings from a different location to check if I have bandwidth problems (no change), undertaken full virus scan of my computer (no change) ... help please.

D

Dom

Employee

Hi @Grace21 ,

Please try to upgrade your client to our new release:

https://support.zoom.us/hc/en-us/articles/201362233-Upgrade-update-to-the-latest-version

If this does not resolve the issue right away, please go to Settings - Video - Advanced and disable the hardware acceleration for receiving video:

Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.

T

tkrauss67

Newcomer

I am having the same video freeze problem. I am on a iMac with the latest Zoom update. I will be in the middle of a call and my video freezes. I don't have it on HD, but regular. My internet speeds are fine. Every zoom call I have had in the last few months freezes at some point in the call. Then I have to stop the video and start it again. It works for a bit and then freezes again.

I am on iMac with Ventura 13.1.

R

RamiroZ

Newcomer

It may be a virus, I have the same problem, my video freezes and goe into B&W high contrast after some 10 to 30 seconds. I'll try the solution from Dom

Getting Started

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded