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LindsMary
Newcomer
July 18, 2023
Question

Uploaded Virtual Background Poor and Pixelated Quality

  • July 18, 2023
  • 9 replies
  • 0 views

I'm having a few issues with the quality of an uploaded virtual background. I have double-checked that I meet the system requirements, tried the suggested dimensions, and ensured a high-quality download. But regardless of this, the background appears blurry and pixelated. Has anyone else experienced this or does anyone have any improvement suggestions? 

9 replies

A
Newcomer
AaronO
Newcomer
July 18, 2023

Hi LindsMary,

What are you system specs? It may be, if you are just barely meeting the system specifications, it won't be the highest quality. Can you send a screenshot of the bad quality virtual background? Make sure to only screenshot the section of the screen that doesn't show you or anyone else. 
Is your image size 1920x1080? You may also try adjusting your display settings to a different resolution to see if that fixes the issue.

L
Newcomer
LindsMaryAuthor
Newcomer
July 19, 2023

Hi Aaron, thank you for the response. I have attached the specs as well as the screenshot.  The image is 1920x1080, yes. 

S
Newcomer
Samtsull
Newcomer
August 30, 2023

Hi! @LindsMary were you able to resolve this? I'm having the same issue. The rest of my background image seems fine but the logo is very pixelated. I'm a graphic designer, so I know the logo is linked properly and the resolution is correct. The jpg image I uploaded is not pixelated so Zoom is doing something to the image. 

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Newcomer
domenicadh
Newcomer
September 19, 2023

Hi @Samtsull were you able to resolve this? I'm having the exact same issue.

S
Newcomer
Samtsull
Newcomer
September 19, 2023

@domenicadh Nope 😕😕 Would love some help here!

K
Newcomer
Kaleigh_Sav
Newcomer
February 8, 2024

@LindsMary Did you ever resolve this issue? Having the same issues. I'm a designer and know my specs are correct and the file is high-quality. DIsplays well on any other platform, but displays poorly on Zoom. 

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Newcomer
nora4
Newcomer
February 29, 2024

I am also having the same issue. Was there ever any solution?

K
Newcomer
Kaleigh_Sav
Newcomer
February 29, 2024

When I used the desktop app the backgrounds were clear, but not when joining from the browser. Not a solution, but an observation.  

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Newcomer
nora4
Newcomer
February 29, 2024

Thanks for the insight, I'm noticing it in the desktop app. Could be that it's worse from the browser.

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Newcomer
ZoeMA
Newcomer
March 22, 2024

I am having the same issue—also a graphic designer, specs are correct and high quality. Any suggestions?

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Newcomer
ZoeMA
Newcomer
March 22, 2024

JUST FIGURED it out. Make sure the "HD" box is checked under your video settings!

    A
    Newcomer
    AaronO
    Newcomer
    March 28, 2024

    Already tried that-- I wish it worked for me. Glad it did the trick for you though!


    I believe Zoom auto compresses/downgrades image quality for high resolution images to reduce bandwidth during video calls. Unfortunately, there might not be a solution for this problem. I'd recommend contacting Zoom support directly to see if they can give you any information on max resolutions to avoid compression.

    R
    Newcomer
    rickorha
    Newcomer
    September 19, 2024

    This may help or confuse everyone.  I have a host and a panelist with the same exact virtual background file (uploaded once and both use the same file) at two different locations.  Before starting the webinar, everything looked great on the host's screen (Right), and then once the webinar started, the image quality got worse.  I tried to fix in practice sessions by adjusting touch-up and other settings but to no avail.  I don't have permission to upload images or I would show you a screenshot.

     

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