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Unable to use login to the newly subscribed zoom plan



I hope this mail finds you well?

I subscribed for a monthly zoom plan but can't use it.

Pls, what should be done?




Community Champion | Customer
Community Champion | Customer

Hi, @Ferd4real,


You need to assign your newly purchased license to your user account. See this web page for assistance:


Follow these steps taken from the article:


    1. Sign in to the Zoom web portal at
    2. Click User Management, then Users.
    3. Locate or search for the user who you want to assign a license. There will likely only be your single account – click your account
    4. Click Edit at the end of the user row. This will open a window.Choose the User Type to assign, selecting Licensed.
    5. After choosing the User Type, use the drop down to select the license. There should be an indication that you have 1 available user license if you have indeed purchased one or more new licenses. Click the available license.
    6. (Optional) Assign add-ons can be included by checking the boxes for the add-on. You will not likely have any add-ons, so you might skip this step.
    7. Click Save.

The license is now applied to your user account and you can use it immediately.

Ray - / aka "Old Desert Lizard"
Please mark this post Accepted if it helped you !