Unable to update: error code 10001 on Mac

Forum|Forum|2 years ago
February 2, 2024
4 replies
7 views

I am currently using version 5.16.2 (23409)

I got the banner saying that I should update, to 5.16.10

I clicked the link, see the popup with details about the update, click on install, and get "Unable to install updates: Error code 10001"

I can't find out what this error code means, it's not listed anywhere on this forum or through a more general web search.

I'm running a Mac Studio, with OS 14.3

Other

B

bertr8nd

Newcomer

I have been seeing the same issue for the past couple of months on my Macbook Pro, OS 12.7.3, with zoom version 5.16.10. I have not been able to find any information on how to fix it either.

Anyone have any suggestions?

Many thanks,

Bert

B

bertr8nd

Newcomer

I think I found a solution. I uninstalled Zoom from my macbook and then did a clean fresh install with the zoom installer downloaded from zoom.com. I am now up to Zoom version 5.17.10.

Bert

Q

qeldoqAuthor

Newcomer

Well, the uninstall/reinstall sort of works. I'm up to 5.17.11, but it still says check for updates and still gives me the error.

S

Shahseo

Newcomer

Clear browsing data. Choose all time and clear Cached images and files. Restart Chrome and retry update.