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koda1
Newcomer
February 28, 2023
Question

Unable to join the meeting via web portal

  • February 28, 2023
  • 1 reply
  • 0 views

When a participant tried to join the meeting via web portal, a error message "Unknown error" was displayed. We did the same thing the other day and at that time, no error message was displayed and all the memebers were able to participate without any problems.

 

Does anyone know how to fix it ?

Thank you in advance.

    1 reply

    CarlaA
    Community Manager
    CarlaA
    Community Manager
    February 28, 2023

    Hi @koda1 , thank you for contributing to the community!

     

    Were they using a Chromebook? If so, there seems to be a hotfix that has been deployed to resolve the issue. Could you please test and confirm if you experience any issues still?

     

    Keep me updated!

    Carla,
    Zoom Community Team

    Please click Accept as Solution if you found this reply helpful. Thank you!

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