Unable to join computer audio - audio not working | Community
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A
Newcomer
adriannemeldrum
Newcomer
January 23, 2023
Question

Unable to join computer audio - audio not working

  • January 23, 2023
  • 4 replies
  • 1 view

Hello,

Zoom has been giving me issues with either not being able to join through computer audio or sometimes while I'm in a meeting, the mic stops working. 

 

I've followed the troubleshooting guides and tried the following:

  • Update Zoom
  • Drivers updated for camera and audio
  • Uninstall/reinstall Zoom
  • Unplug and replug the camera
  • Restarting the computer

None of these are working. If I do restart, I can get into the meeting but about 10 minutes in, the audio stops working. People can see me but not hear me and then I get the message that the "mic has stopped working". 

 

Thoughts?

    4 replies

    J
    Newcomer
    joycaldwell888
    Newcomer
    January 23, 2023

    This is happening to me also.  This exact thing.  I do not like paying for the service but I can't use it due to this issue.  Have you found any remedy?

     

    E
    Community Super Champion | Partner
    Eliot
    Community Super Champion | Partner
    January 23, 2023

    hi adriannemeldrum,

     

    sometimes audio issues are specific to a specific pc, operating system, etc.

    Questions

    Does your computer meet zoom minimum requirements?

    Zoom system requirements: Windows, macOS, Linux – Zoom Support

    What computer device are you using, such as dell xps 8930 or iphone 14?

    What firmware are you using such as ios 16.3?

    What operating system, version and build are you using such as windows 11 pro, version 22H2?

    What client are you using such as zoom windows client 5.13.5, zoom ios client 5.13.5?

    What microphone are you using such as Logitech brio, firmware version 2.0.58?

    Supported USB HID devices for the Zoom desktop client – Zoom Support

    What are your zoom audio settings such as microphone (Logitech BRIO), automatically adjust microphone volume, audio profile – zoom optimized audio, original sound for musicians, advance signal processing by windows audio device drivers and echo cancellation?

    Statistics – overall and audio. 

    Overall - How much cpu and memory are being used when issues encountered?

    Audio – what are latency, jitter and packet loss when issues encountered?

    Do you have another devise that is working correctly?  If so, please provide details.

    in case you have not seen the zoom audio troubleshooting support articles, this may be helpful

    Troubleshooting audio issues – Zoom Support

     

    thanks,  eliot

     

    A
    Newcomer
    adriannemeldrumAuthor
    Newcomer
    February 9, 2023

    Hi Eliot,

     

    Talk about a long list of things! I'll do my best. 

     

    Does your computer meet zoom minimum requirements?

    YES

     

    What computer device are you using, such as dell xps 8930 or iphone 14?

    Dell XPS 8950

     

    What firmware are you using such as ios 16.3?

     

     

    What operating system, version and build are you using such as windows 11 pro, version 22H2?

    Windows 11, V22H2 (last updated on Feb 7, 2023)

     

    What client are you using such as zoom windows client 5.13.5, zoom ios client 5.13.5?

    Version: 5.13.7 (12602)

     

    What microphone are you using such as Logitech brio, firmware version 2.0.58?

     

    Webcam mic for Logitech c920 7.5.1023

     

     

    What are your zoom audio settings such as microphone (Logitech BRIO), automatically adjust microphone volume, audio profile – zoom optimized audio, original sound for musicians, advance signal processing by windows audio device drivers and echo cancellation?

     

    Inside of Zoom, my settings are: Zoom optimized audio  - auto. 

     

    Statistics – overall and audio. 

     

    Overall - How much cpu and memory are being used when issues encountered?

    See attached images

    However, the error is not consistent. I can't get it to replicate today but I have had it happen twice on Monday.

     

    Audio – what are latency, jitter and packet loss when issues encountered?

     

    Jitter - then loss

    Do you have another devise that is working correctly?

    My iPad Zoom is working!

     

    D
    Newcomer
    desertstar
    Newcomer
    April 21, 2023

    I have the same computer, Dell XPS 8930 tower.  I cannot use this computer on Zoom and screen share.  It slows both video and especially audio to a stutter, making the process unintelligible.  Somewhere, I read this is traceable to the switchable graphics between the onboard Intel and Nvidia GPU.  I tried disabling the Intel, without success.  The 8930 does not have a big power supply.  The switching glitch causes power usage to shoot up so the system starts limiting processes - like audio.  All of this is logical to me but without a solution.   It may be related to the other problems people are experiencing.

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