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Newcomer
Angelo23
Newcomer
March 18, 2023
Question

Unable to convert

  • March 18, 2023
  • 1 reply
  • 2 views

The last two meetings I conducted I was unable to convert when trying to save it to my computer. Each recording was less than an hour. 

One thing I did notice was that during the meeting my camera appeared to be "skipping". Not sure how to fix this problem. HALP!

    1 reply

    W
    Newcomer
    willjoe2442
    Newcomer
    March 20, 2023

    If you close your laptop or turn off your computer while the recording is converting, it will stop the conversion process. If you change the name of the double_click_to_convert. zoom file(s) while the recorded meeting is converting, it may corrupt the file and not convert correctly

     

    Regards,

    Diana

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