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Newcomer
guestfreeman
Newcomer
October 6, 2023
Solved

Unable to contact support

  • October 6, 2023
  • 2 replies
  • 0 views

HI. When I'm truinng to contact to support using Zoom robot in the right hand cornner, after some automatic messages from him, I get "Your account can't contact support. Contact you administator". But my account is an "Owner" role. Also the same problem using another account with "Administrator" role. How to resolve the problem ?

    Best answer by Frank_TB

    Hello,

     

    • Live chat support requires a subscription plan of  greater than $50 USD/month
    • Live phone support requires a subscription plan of  greater than $200 USD/month


    https://support.zoom.us/hc/en-us/articles/201362003-Contact-Zoom-Support 

     

    Regards

    If my reply helped, don't forget to click the accept as solution button!

     

     

    2 replies

    F
    Community Champion | Customer
    Frank_TBAnswer
    Community Champion | Customer
    October 6, 2023

    Hello,

     

    • Live chat support requires a subscription plan of  greater than $50 USD/month
    • Live phone support requires a subscription plan of  greater than $200 USD/month


    https://support.zoom.us/hc/en-us/articles/201362003-Contact-Zoom-Support 

     

    Regards

    If my reply helped, don't forget to click the accept as solution button!

     

     

    P
    Newcomer
    Paul18
    Newcomer
    October 6, 2023

    This solution is not accurate.  I cannot find how to submit a web ticket.  The chatbot is completely useless and doesn't "know" what a web ticket is, even though it's written on the same page I'm using the chatbot from!  And yes I'm on the PRO plan. 

      G
      Newcomer
      guestfreemanAuthor
      Newcomer
      October 6, 2023

      Thank you.

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