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I am the owner of our account and had set up a previous employee as an alternate host. She is no longer with our organization and her user profile was deleted. About 2 months after deleting her I am no longer able to schedule meetings. I received this error message > "One or more people you want to add as alternative hosts are not licensed users or are not members of this account. Remove the following users to continue:" then it provides her previous email.
I do not see her information anywhere on our account to delete! How can I fix this???
If you are getting an error that one or more people you want to add as alternative hosts are not licensed users or not members of your account, it shows the user she deleted.
Could you please log in to the web portal, go to Meetings, and check each meeting and there's one where she (the user that deleted) is an alternative host?
Remove her as an alternative host.
Could you do that as well in the Zoom desktop client?
You will find the scheduled meeting and have her as Alt-host here https://zoom.us/meeting#/previous; if you scroll down, you will find them. Otherwise, you could go to the Zoom desktop client app and remove her.
Also, can you share a screenshot of the error you got?
I decided to simply delete the old meet and reschedule. This function needs to be more robust. I will periodically need to change the list of alternates and need the ability to copy/paste a list of up to 40. Pasting a list of emails doesn't work, only accepting the very first one. I don't imagine anybody relishes spending time pasting up to 40 items into anything.