Troubles with sharing video | Community
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Newcomer
March 28, 2022
Question

Troubles with sharing video

  • March 28, 2022
  • 1 reply
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When the camera is turned on during a conference, it suddenly turns black and shows nothing. What can I do to fix it?

 

    1 reply

    IP-Man
    Community Champion | Employee
    Community Champion | Employee
    March 29, 2022

    @Nazarchona 

     

    You could try a clean removal/uninstall of Zoom Application and then reinstall it again. This is to ensure that any corrupted files/config on the application is all completely removed before reinstalling.

    If you have a Mac - try uninstalling Zoom by using their uninstall file instead of putting the Application in the trash.
    You can do this by going to Applications -> right clicking on zoom.us -> Show package contents -> open Contents -> open Frameworks -> use the ZoomUninstaller file.

    After this, try to reinstall Zoom again.

     

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