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Newcomer
May 9, 2022
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Trouble with profile name

  • May 9, 2022
  • 1 reply
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Greetings,

 

I am having trouble editing my profile name.  Someone lent me her zoom account to host a meeting.  Now, I am always showing up as this person's name whenever I enter a meeting of any kind.  I have my own account.  What's going on?  Thanks for your help.

 

 

    Best answer by MicahHoffman

    Hello,

     

    -From the start menu or your applications folder, open the installed Zoom Application.

    -Click on the Profile icon in the top right and sign out of the account you are signed into.

    -Sign into the correct account

    -Verify that your profile name displays correctly here https://success.zoom.us/profile and click edit and verify your Display Name is correct as well. (https://support.zoom.us/hc/en-us/articles/201363203-Customizing-your-profile)

     

    If this resolved the issue, mark this a solution to let us know!

     

    Thanks,

    Micah

     

    1 reply

    Community Champion | Employee
    May 9, 2022

    Hello,

     

    -From the start menu or your applications folder, open the installed Zoom Application.

    -Click on the Profile icon in the top right and sign out of the account you are signed into.

    -Sign into the correct account

    -Verify that your profile name displays correctly here https://success.zoom.us/profile and click edit and verify your Display Name is correct as well. (https://support.zoom.us/hc/en-us/articles/201363203-Customizing-your-profile)

     

    If this resolved the issue, mark this a solution to let us know!

     

    Thanks,

    Micah