cancel
Showing results for 
Search instead for 
Did you mean: 

Trouble w/ constant Freezing of other participants when meeting is enlarged (not an internet issue)

MelissaBrouwer
Listener

Hi, after the recent update I have experienced freezing when my zoom meeting is enlarged, (only with the other participant) constantly, and the only way to restore it is to minimize the screen. I happens very often (like every 3 minutes) and it has become a huge inconvenience. There is never an issue with the internet/connection when it happens, and it seems to do it for every meeting regardless of the time of day or who it is with. At first I thought it was just a minor issue, but it's been happening for weeks now and I haven't been able to find a solution. How can I fix this?

2 REPLIES 2

RickD
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Try checking minimum systems requirements, make sure your Zoom client is updated to latest version and check your CPU utilization isn't too high. Close all running applications during a Zoom call and see what percentage of CPU and system resources are being used. https://support.zoom.us/hc/en-us/articles/201362023-System-requirements-for-Windows-macOS-and-Linux

If this does not resolve it, then open a support ticket. 

https://support.zoom.us/hc/en-us/requests/new

 

 

 

A lot of people including myself are facing this exact same issue. I've checked internet connection, downloaded the latest Zoom client, uninstalled / reinstalled, checked variety of webcams etc. Nothing has helped. I've switched to using my mobile phone for now and it doesn't seem to have an issue. But this is not a long term workaround! If so many people are facing the exact problem, there is something on Zoom end that need to be looked at. I haven't heard anything from the Zoom team. There are multiple threads / chats with the same problem.